Pup Town Spaw: Self wash and pet grooming

Maria Urbina 3 months ago

About a month ago, I took my Shih Tzu to Pup Town for a bath and haircut. I gave clear, simple instructions: a teddy bear face and a specific blade length for his body. About an hour later, I received a call from the receptionist saying my dog had “accidentally been shaved.” At first, I thought there had to be some misunderstanding, so I called back. That’s when I was told that the wrong groomer had taken the wrong dog from the wrong kennel and completely shaved my Shih Tzu. When I say completely shaved, I mean everything. His signature teddy bear face and his long tail were shaved down with the shortest blade. I barely recognized my own dog when I picked him up. Before arriving, I told the receptionist that I wanted to speak with the manager, but I was informed the manager wasn’t there that day. Initially, they said they would only charge me for the bath, but I made it clear I wasn’t willing to pay for any service because my dog was groomed without my authorization and completely contrary to the instructions I had given. The receptionist was incredibly kind, apologetic, and professional. She told me she had spoken with the manager and that all charges would be waived. She also

marcy Branson 3 months ago

UNACCEPTABLE. I won’t ever be back after years going here. Been going here since they opened. Went to get dog’s nails trimmed as I have done for years. Front desk lady said “new company policy I need a shot record”. WHAT? No email or text messages about this new policy? I get advertising from you all the time and follow on FB. ZERO NOTICE. Of course I would’ve brought it with me. Showed them vets appt 4/19/2026 $169 in my checking account for new shots & refused to do nails & let me send records when I got back home. UNPROFESSIONAL. DISORGANIZED not to reach out & simply let customers know.

Cassy 3 months ago

Marcelo did an INCREDIBLE for my fur babies groom! We are obsessed with his corgi cut, and he smells amazing! We are definitely going to be coming back for his next appointment. He looked so handsome in his bandana as well ☺️

DAWN MARIE GREEN 4 months ago

My Cavapoo recently had his first professional grooming; unfortunately I was very disappointed. I explained several times that I had never had a dog groomed before and asked for guidance. We discussed the available length options, and I selected the middle length with a typical teddy bear style. When Flynn was returned to me, he barely appeared trimmed at all and looked closer to the longest length option instead of what we had discussed. After I expressed concern, they took him back to adjust the groom. Unfortunately, the result looked uneven and choppy rather than blended and polished. His face was cute, but his body, neck, and back looked unfinished and boxy, with uneven areas throughout the coat. To their credit, management did offer to have him come back in for another correction after I sent photos. However, during that visit I could hear Flynn yelping multiple times, and I heard the groomer loudly telling him to “stop.” This was especially upsetting because the original groomer had told me he behaved like “a perfect gentleman” during the first appointment. I understand puppy coats can be more difficult to groom evenly, especially with Cavapoos/doodles, and I was not expe

Jasmine Agg 2 years ago

Placed seemed promising after reading reviews but I was EXTREMELY disappointed and enraged in my grooming services. WHY would you shave a Corgi when we asked for a deshedding treatment? There was definitely no confusion on what service was requested during drop off. Thanks a lot. Website and location seem legit, but I DO NOT recommend this place for dog grooming. Find somewhere else that has knowledgeable groomers who genuinely care about your pets. Edit: this is the correct grooming facility. I have an appointment confirmation via email. Take responsibility for your mistakes.