PetSmart Grooming

Sidney Altizer 5 months ago

I’ve been taking my dog to Petsmart Grooming for years. He has always done very well with grooming but he is getting older, he’s over 9yrs now and has become very anxious. Michael A took amazing care of our bubby boy! He called and offered to groom him earlier and was hoping to give taz some privacy so his anxiety would be eased some. He took his time with drying Taz to allow him some rest from the anxiety Taz was feeling. And Taz looks so handsome! Thank you Michael A for your understanding and patience!

Yisel Reigle a year ago

Our dog is rescue but even on the first day he allowed us brush him. Yet after taking our dog to Serena we haven't been able to brush or towel dry him since he has become too reactive. Serena also would charage a different price than the package I would book online. Unfortunately now we have to heavily sedate him and unable to take him to most place because of it.

Nick D a year ago

Nightmare experience. Traumatized my dog. I dropped off my 10-year-old dog for a 9:30 AM appointment, arriving 10 minutes early. The male groomer at the front wouldn’t even look at me. He told me I’d have to wait for the stylist because I was early, then disappeared to the back without another word. When my stylist arrived, she asked all the right questions, which gave me confidence. I left feeling okay about the situation. Hours passed with no updates. By 3:00 PM, I started getting anxious and called to check in. They gave me the runaround and said it would be about another hour, and that the stylist would call me. No one did. At 5:15 PM, still no word. I called again and was put on hold while they said they’d “check on her.” I stayed on hold while driving there—something felt seriously off. After about 10 minutes (still on hold), I got a voicemail saying my dog was ready. I arrived at 5:30 PM to find her still on the grooming table, not finished. A different groomer was working on her—not my assigned stylist. The new groomer gave a list of excuses, and the male groomer tried to explain it away by saying my dog was nervous and didn’t like the table. Honestly, his attitude was

Helen Williams a year ago

Today my appointment was at 10:30 am with Toni, she also had a stinky attitude as well. I will not get into details but she calmed my sweet service dog tired to bite her when I asked her to clean his ears out. All dogs have teeth, and my malteepoo may have given her a love bite but not bite her as she calmed. Sh just didn't want to compete him as I requested. I feel if you're playing amount which I thought that it's the package which cost you 65.00 which includes bath, cut, nails,ears . I maybe wrong. Also I do too as t suggested for what I pay for his grooming. As I said I will not be using this facility again. Who knows what might happen to my malteepoo. Be careful people. Animal can't speak.

Deyanira SR a year ago

This is the second and final time I will bring my dog to this establishment. I informed the stylist that my miniature schnauzer had some mats in her paws, and she indicated that a slightly shorter haircut than usual would be necessary, but that my dog would still retain her miniature schnauzer appearance. Upon picking up my dog, however, I found that she had been completely shaved, even her mustache, and was charged extra for the matted fur. I paid a significant amount, and the haircut was so severe that I could have easily done it myself. I am extremely disappointed and would not recommend this place to anyone.