Lucky Dog Pet Retreat & Spa

Michael David-Reese 6 months ago

I can’t say enough great things about this dog pet retreat and spa! From the moment you walk in, you can tell they truly care about every dog that comes through their doors. The staff is incredibly friendly, attentive, and treats each pet like their own. The grooming services are top-tier—my dog Braxton always comes back looking amazing, clean, and happy. 🐶💙✨

Cecelia Maurer 8 months ago

I took my goldendoodle in last week following a very long road trip. I asked and paid for the full groom. 140.00, and I added a 20%tip on top of that. When I picked her up, she was so excited and ready to go so I didn’t look her over closely. The cut was very cute, but after we left I noticed the ears were not cleaned, and the hair on the ears was still very oily. I also noticed they didn’t trim her paws and the hair was very thick between her toes. They also failed to trim her tail at all, which had some mats left in it. I called the salon and just got a recording, I sent pictures of this to the person I had been texting regarding drop off and pick up, and as of yet have gotten no response from anyone. It just seems very unprofessional and I will not be returning.

Vida Heidelberg Edited a year ago

Update: The owner Nicole was amazing! Her customer service will make me a return customer. I will be bringing Syre back and continue to allow the groomers to practice on the standard cut for the breed. Like I said before bad haircuts aren’t the worse and it’ll always grow back. But finding somewhere that truly appreciates their customers is hard to find. I can confirm that Lucky Dog Pet Retreat and Spa values my business. Moved here from Dallas and trying to find our new grooming home for my Black Russian Terrier. The employees were nice nd kept me updated including calling to explain that we would have to go shorter on the legs due to some matting. This was expected as I explained he had been outside quite a bit recently in the country. When picking him up I was informed of the $175 cost. Which was much higher than I’ve ever paid as a full groom in Dallas is usually about $115. I didn’t complain and included a tip. For their prices the haircut is amateur and they considered it a “luxury style” there is zero transition in the cut and he looks as if I did it myself. The area between his hips looks like a landing strip. I can deal with a bad haircut because his breed is rare and mos

Amor Rockhill Edited a year ago

Tux has only ever been to Lucky Dog Pet & Spa these last 5 years due to their continued exceptional services. I love knowing that he can be groomed, socialized, & boarded all in the same place & with continuous care. And if we ever want to check and see how he is doing, they provide cameras for us to see. Tux is always happy after a visit & that is all we could ask for. Thank You LDP&S. We wouldn’t know what to do without you. 🐾

Jessica Villegas 2 years ago

Nicole & the entire staff at Lucky Dog genuinely care, with which they treat our dog as good as my family does. They take their time to insure the grooming is done right! Stetson always come back clean, fresh and smelling so good. The ambiance here is always inviting and comfortable, as Nicole, and staff members are always there with a smile to greet you. Nicole also steps in to help out when needed, which speaks volume when the owner comforts your pup on his first visit, as change of environment can be scary for your pooch, she didn’t hesitate to get involved. We have been back since, and Stetson strolls right in like he owns the place, which makes me so happy, and comfortable that he is in a safe and healthy space where I can trust and rely on the entire team over at Lucky Dog! If you’re looking for a loving and amazing new dog place for literally all your needs, this is the place. It truly is a community that is honest, and genuinely cares about your fur babies! Thank you, everyone at Lucky Dog Spa, from the bottom of our hearts!