Vanity Fur Pet Spaw

Crystal Portillo 10 months ago

My friend has recommended Elisa almost a year ago Elisa’s work is incredible I was never disappointed how my penny looked even with our first appointment she had to go really short I’ve always been happy. However Elisa’s customer service absolutely terrible after going through the comments apparently I’m not the only one to agree . As a small business owner you’d think she’d be more mindful with her tone and how she treats people to stay in business absolutely unprofessional. My last straw was my last appointment she asked what we’re doing today and I said oh just a bath and sanity and she said ugh well you should’ve texted me before it’s like going to a bakery for one cupcake and not a dozen and I replied with ok I wasn’t aware I’ll just pay for the full appointment. Although I loved the way she bathed and cut my penny we will no longer give her any business because of her customer service and I think everyone should know who you give your money to.

Heather H a year ago

So disappointed about how I was treated by the owner Elisa. I was a loyal and reoccurring client for over 2.5 years. Our dog was on a reoccurring schedule to get a full groom every 4 weeks, not once did I ever skip an appointment. I was away from my phone the day the confirmation text was sent for the appointment. Because I did not confirm the appointment, my appointment was automatically canceled with no communication from her. When I reached out a few days later, her response was completely rude. She proceeded to tell me that if I thought it was “unprofessional of her to cancel my appointment after sending the confirmation texts that maybe I should find another groomer”. I would have thought I would have been treated a whole lot better after being a client for so long, referring many of my friends & family, always tipping 20% when I could. This isn’t the only occasion she has been rude. Many of the people I referred and even who I was referred by in the very beginning have stopped going to her because of how rude she is. Take your business somewhere else if you want to be appreciated and treated with respect.

Paul Greer 2 years ago

I have been using Vanity Fur for the past two years and it has been absolutely amazing. I would recommend this business to anyone. Wonderful customer service and she treats all my dogs with Care and Love.

Jessica Navarro 2 years ago

Run Run Run to this groomer! Elisa is magical with her doggo grooming skills. They come out perfectly- Every. Single.Time. We have had a total of four dogs regularly go to the spa with varying temperaments over the course of about 18 months and are still going. She is the best groomer our family has ever been to, and I recommend her more than the words on this review can portray. We are not family- at least not when we started, so take my review seriously! #numberonevanityfurfan

Erin Ayuso 2 years ago

Elisa is great with our doodle, and takes such care and precision when grooming him. We’ve been with Vanity Fur for 2.5yrs