Top Notch Pet Resort

Sean Montgomery Edited 2 months ago

First and last time using this kennel to watch my dog. They had my 7 month old German Shepherd for 7 days. According to them they noticed something wrong with him the morning of the last day. They did not call and notify us and when my wife picked him up he had a 106 temperature and full blown pneumonia. He had to be rushed to the emergency vet and put on oxygen for 24 hrs. When talking to them they tried to accuse my dog of being a silent carrier when he was the one that was sick and neglected under their watch. Now I'm stuck with the $5000 vet bill. Even the vet stated not to use them as they get a lot of patients from them. To add to their reply. They sent a report card that contained very little information and they provided two pictures of him biting at a water hose. Out biggest concern involves why wasn't anything done once staff realized something was wrong. Yes I was refunded the $500 for the stay but still have to pay for a $5000 vet bill with continued costs due to our dog having pneumonia and their negligence.

S M 2 months ago

If you want your dog to end up sick and require a hospital stay for kennel cough, pneumonia, lethargy and a 4 pound weight loss despite reports from staff saying “the dog is eating all of his food and is doing well”, but upon pickup get told “oh, we were just about to call you. The dog declined overnight”, then definitely come here. AVOID AT ALL COSTS!! Very neglectful and almost caused a family to lose their beloved fur baby!

MaryalJeremiah Scotland 3 months ago

★☆☆☆☆ ONE STAR. Disappointed after years of loyalty We have trusted Top Notch with our dog since she was three months old. She is now 13. We live an hour and a half away and have kept making the drive because this is where our pup grew up, had lessons with Lisa and we believed in the quality of care here. After our most recent visit, that trust is gone. Our pup was signed up for both boarding and grooming. We expected her usual grooming, which has always included a haircut (a sani cut), the same service she has received for years. Instead, she came home bathed only, with no haircut at all. When I raised this, I was told the staff had looked at her chart, seen that she had been bathed the last couple of times, and assumed bathing was all that was needed. That assumption was wrong. In all our years coming here, Ellie has never been groomed without a haircut. No one called to confirm before making that decision, even though we had driven 90 minutes, and clearly booked grooming. Just as concerning, we were given no report card when we picked her up from boarding. Our pup is older now and has declined physically since her last stay. We were genuinely worried about whether she could k

Cory Peters 4 months ago

Grateful for the staff at Top Notch. They helped at the last minute when I needed care for a family member's dogs. They were able to get them in same-day for boarding, and took excellent care of them while they were there for nearly a month. Everyone I interacted with at Top Notch was super helpful. Thank you all.

moranda marple a year ago

This was our second boarding facility in Modesto- and overall it was decent! Some things I wish that would have been done differently: I wish we would’ve been made aware over the phone, at the time of booking, that they treat Sunday rates very differently from the rest of the week. Their boarding rate is not for a 24 hour period like we are traditionally used too. I was taken aback when they told us the price at check out ($130) After leaving, I did review the pricing guide online and noticed how Sunday was excluded. Again, my fault for not reading every single little line- BUT, a little price transparency on the phone as a first time booker would have been appreciated. I think the evaluation fee is silly and a way for them to get money out of you, it’s truly a “pay-to-play” and we’ve never had this fee at another facility. Another thing that wasn’t ideal, was when we called to check on our pup and they gave a less than exciting report of how he was doing in his play group. As an already anxious dog mom, this hurt my heart and I couldn’t shake the words the receptionist used over the phone- all night long. And we couldn’t even pick him up early on Sunday. Which I definitely would’v