Petco

Holly Hix a month ago

After years of using autoship for dog food, we moved to a more rural area. Petco uses DoorDash for delivery here and they are bad at their job. When my last order was delivered to someone else, I took the time to find it. When I located it, it was only half the order. Petco sent the missing portion. I let them know DoorDash didn't do a good job with delivery at that time. I eventually got the missing item. This most recent autoship was delivered to someone else again yesterday. I did not go hunt it down. I called customer service. They agreed initially to expedite shipping but left me on hold for an extended period of time, so I hung up and called again. This time they would not expedite shipping and stated they would replace it this one time. I discussed with the associate that their failure to deliver a product I paid for was not a "me" problem, it was their problem. I asked to speak to a supervisor for clarification. After trying to dissuade me from speaking to a supervisor stating they we're on another call, I offered to wait to get policy clarification. Victor, the supervisor, would not expedite shipping and affirmed that Petco's inability to deliver my purchase

Melissa Pompilius 3 months ago

The price on the shelf was almost $10 more than what was shown in Google Shopping, but the cashier fixed it and gave me the advertised price! They have a good selection of dog gear and supplements. I did not shop other areas.

Kavindra White 8 months ago

Been using their grooming services for about 20 years for my dogs. Don’t have a particular groomer that we use as they have all been good. Booking through the app is super easy. Drop off right at the front is convenient. Recently had my two pit-lab pups groomed and as usual went well.

Kwantank 9 months ago

Maddi does an amazing job with my dog Gibby! Ever since he was a puppy, she has helped him be very comfortable in the grooming area and he always looks fantastic. I would highly recommend taking your dogs here to see her.

Suspect Zero a year ago

I am furious. I never write reviews but here we go. I took both of my dogs in today one just needed a bath and brush the other needed a cut my toy poodle chance. I've taken him one time before and the lady that did him the first time took the time to ask me how short I wanted him showed me the swatches of the fur had me pick it out and did a fabulous job. I took him today and I was kind of in a rush and had my other dog and dropped him off and realized on my way home that the gentleman that took the dog did not ask me about how long they wanted his hair or anything like that. So I called and as anyone knows they never answer the phone in grooming so I was able to get the person in the main store to go get someone and grooming and let him know what I wanted and that I wanted him cut like he was before this is what I got. The pictures in the car is from the first time I took him and how he should look. The other pictures are how he looks today after I got him back. One thing that concerns me too again in my Rush is that he was extremely ready to get out of there very skittish and jumpy and just really ready to go and he's not normally like that and as I look at his fur it and how gap