Pet Supermarket

Melissa Pilkington a month ago

I walked into the store and immediately in awe how clean and spacious it was. There is a wide variety of product choices available for all pets, not just dogs. I went in here looking for a multi allergen friendly dog food for my Bernese thinking, like many other stores, nothing available for her specifics. At the counter I met Sohayla - she was extremely helpful AND knowledgeable. She was so patient with me while I stood explaining all the allergies and hurdles I have been thru. She suggested a few food and supplement options to try. I am beyond thankful for her help, kindness and vast knowledge! End result.... HAPPY HEALTHY PUPPY! HAPPY PET OWNER!

brody cox 3 months ago

Recently had a litter of unplanned kittens be born in my garage. Came in and was helped by the staff here to find them kitten specific food and get them the supplies they needed. Honestly feel like the staff here helped me take better care of my new pets better than I knew how to do. Appreciate the willingness to answer all of my questions and get me what I needed as a life long dog owner / first time cat owner.

Dave Cooke 4 months ago

I have shopped at the Knoxville Pet Super Market for the last year or so. Overall was satisfied with the service although product selection is fairly limited forcing me back to Chewy’s for some items. Last week, with the help of an employee, I purchased a cooling mat for my dog. I was very specific in what I was looking for and purchased a mat based on the employee’s recommendation. When I opened the box at home, it was not what I had asked for. I immediately called and was assured I had 30 days to return the mat. Seven days later I attempted to return only to be told that it was a “clearance item” and could not be returned. This was not explained to me at checkout nor was it on the receipt. The completely uncaring employee told me that while the policy isn’t on the receipt, I should have gone to their website to read the full policy. Who would ever think of doing that and why wouldn’t they make that clear at purchase or on the receipt? The attitude of the woman I spoke with this morning about the return was just awful. She made it very clear that my business is of zero concern to her. No attempt to make things right whatsoever. The only thing close to an apology was a

Lee Thompson III (Leeroy) 4 months ago

I really liked the joint. Stop by if your in the area please. It's great to give local business our $duckets$ EVERYTIME WE CAN. Besides it's a real big place. Even live fish. You know you want a new fish store ! Go see it...

Mark Vandewart 5 months ago

The young man, who helped me the other day was very helpful and even helped me load my order in my car!! 🚗😁😎❤️ Note: My lab/blue heeler mix, Molly loves the Fromm, whitefish mix dog food!! Thank you for the recommendation, Bud!