Melrose Pet Grooming

crystal Martin Edited 5 months ago

first time at this groomers and I will NEVER go back. The lady goomer (or lack there of) chopped my pomeranian's hair to death.. I asked for an outline trim which mean scissor cut/thinning shears. She butchered her. I went to my dog and ask for them to even it up, she proceeds to get the clippers back out and do more. She made my dog so anxious and she's always happy at the groomers. This lady was pulling her by her back leg and tail. She has nicked her butt in two places down to the skin. it look like she has a face on her butt..I got so mad I said i'd correct it at home. I never told them to shave her stomach...If anyone knows anything about this breed they have to be cut a certain way...This lady need fired IMMEDIATELY she should NOT be a groomer. Then still proceeded to charge me. I have never been so mad at a groomers. The guy who does the washes was very kind an apologized she never once took any accountability. DO NOT TRUST YOUR PETS HERE... DO NOT GO HERE if you dont want your dog mistreated

Anna Holovach 6 months ago

I recently moved from another state and was looking for a new groomer. Because my previous experience was excellent, I do have higher expectations, but this visit was very disappointing. Positives: the location is convenient, the price is reasonable ($85 for a cat bath), and the staff was friendly. However, the grooming itself did not meet expectations. It seemed like my cats were not properly blow-dried and were instead left to air dry, since they continued shedding heavily afterward. I also brought them in with dandruff, and it was still clearly visible after the bath. One of my cats is long-haired and had mats. I specifically requested mat removal, but she came back with mats still present. The most upsetting part: I asked for a light trim on the back of her legs, but instead her belly was shaved — something I did NOT request. I honestly don’t understand what happened. It also wasn’t even — some areas are much shorter than others. Overall, I feel like my requests were not followed, and I’m left very disappointed with the results. I won’t be returning and will be looking for a different groomer.

Rebecca H Edited 4 years ago

The people who work here are awesome definitely not top tier but the prices are reasonable and the job is well done. I’ve been bringing my dogs since forever. He left my dog George ,RIP, amazing he was a malshi with a thicc tail omg he did a great job . I recently adopted Freddie an old man and he did a great job with nails shaving and brushing. Only thing was the ears were not the cleanest still had hair and crusties but I’ll emphasize next time. Overall pretty great price for service.

S F 4 years ago

Please don’t take your pets to this pet grooming. It’s the worst place ever. I took in my dog at 8:30am didn’t get him back till 2:40pm it’s ridiculous. For the job they did, I could of done it my self. My dog is a Bichon Frise. Not a mutt wanna be poodle. I’m so disappointed at the lack of care, interest and negligence coming from owner and staff, let me tell you that is the owner who does the grooming. See for your self the one the right is how they left him, I could of done it my self. I don’t even think their license. Horrible..

Crystal N 4 years ago

My cat came home happily. I used to bring her to petco, and it was horrible over there, they gave her unfinished cut and she was mad at me and hide. However, after coming home from this shop, she was happy and run around.