Howl

Thomas Massey 2 months ago

I needed a harness for my dog who has very odd dimensions, Boxer/Pitt mix, and I called the store and the staff was extremely helpful and checked the sizes for me over the phone, and even helped me adjust it to fit later that day when I was able to come in and informed me I could exchange it as long as I kept the original packaging. I only needed to do a little adjusting when I returned home with the harness and Abbie(the dog) is happy with her new look. Extremely helpful, chill environment that I will absolutely be going back too.

B D 3 months ago

The staff have always been so helpful, whether it's helping me find something in the store or ordering it. In some cases their prices are a little higher, but I'd rather my money go to a local store filled with wonderful staff than some global corp. I will continue to go to them and I recommend them.

Ken Seals 6 months ago

I was so happy that I walked in here! They have cute cats and super nice employees. When I walked in and saw the first can’t Louie I was like yeah this was a good idea! I also bought some great stuff for my cats as well. The person behind the counter Ken was very nice and answered all mine and my friends questions. I believe the black and white cat is named Maggie. She was a cutie patootie as well.

a vegan 9 months ago

TLDR: After years of loyal regular large orders, staff rudely dismissed my accessibility issue, were rude about me spending a lot at their store, and pushed me to stop shopping here altogether. I’ve been regularly shopping here for years with very large orders. This year I usually placed the orders online, but then I noticed an issue where some cans are only available to be purchased only “by the case” and not as singles, even though they actually were available as singles in the store. I politely explained the issue and started ordering through the phone to get around it. Then one day, over the phone, a cashier who I’m familiar with was extremely rude to me and told me that no one else is having that online issue. (I was shopping there for so long and didn’t realize the issue until 2 years, so I’m sure others have just been assuming things are out of stock, when in reality they are not.) I tried to explain to him what the issue was, but before I could even start he cut me off while I was speaking and said he would take my order and when we were done just hung up abruptly. I had always felt that staff were friendly before, but the unwillingness to address or even try to understa

Ahra Jung a year ago

If you’re in the Hampden area and looking for a pet store, check them out! As a cat owner, I did not specifically look through the selection so can’t say much but just upon walking in most of the items looked like it was for dogs. For cats, they have a small room dedicated and they even had free samples of kibble. They also have a cute kitty named Louis walking around greeting everyone! He was such a sweetheart and I would’ve stayed there petting him all day if I didn’t have brunch reservations. The staff were super friendly and took a moment to chat with us as we loved up with Louis. The pricing here seemed comparable to other stores.