Heavenly Spa at The Westin Maui Resort & Spa

Jensen Rafeedie 3 months ago

This was my second time getting a massage here, both times with Claire. This time, I was booked with Claire for a cabana maternity massage. First off, I want to say Claire is by far the best massage therapist I’ve ever had. I’ve gone to many spas over the years and no one has come close to Claire. So I will keep coming back just for her. She deserves a raise! Everything else though, I have to say, is subpar. This spa is extremely expensive, and therefore the whole experience should be luxurious and seamless with wonderful customer service provided. Sadly that is not the case. The women at the front desk are extremely rude and uncomfortable. When I walked up for my maternity massage, I was not greeted with a smile. In fact, I don’t think I was greeted at all. I went to check in and all they said was, “do you know where the outdoor cabanas are?” My husband and I looked eat each other and said something like “umm.. we can probably figure it out.” Nobody offered to walk us down. Nobody offered us a tour. I was then asked if I wanted a locker. I said yes. At every other spa I’ve been to, I’ve been given a locker and robe without being asked if I want one or not. The lady showed me to m

Allison Wulff a year ago

Don’t waste your money or time. The massage was incredible so if you’re looking to pay over $400 with no amenities, this is the place for you. For me, I came on vacation and was looking forward to a relaxing spa day. They advertise a lanai for spa guests with beautiful views, a small pool, and sauna. They do have that but it’s open to hotel guests and is connected to a restaurant at the hotel. While in our bathrobes with no clothes under, we went out to the lanai to relax before our massage. We are shocked to find tons of guests watching us from the restaurant. It was incredibly loud with club like music and people talking and then some restaurant guests came in to the lanai with their food and setup right next to us. They were so loud and disruptive. Ruined the experience! After the massage we went back out hoping it’d be less busy but hotel guests had put towels on all the lounge chairs and reserved them and half weren’t even there. It was incredibly awkward and uncomfortable. Not the spa experience they advertise or that we paid for. We came last year and this was not the setup. Now that they’ve changed this without noting it on their website, we will never come back. I’d rather

MIKEY B Edited a year ago

Our spa experience was amazing on all levels. The facilities are pristine, clean, and filled with all sorts of amenities including showers, lockers, sauna, plunge pool, free snacks and drinks, and a relaxation deck while you wait between treatments or services. We really enjoyed the plunge pool and lounge. The massages and facials were top notch. Although pricey compared to other spas, it was worth every penny.

Amy Phorth a year ago

I accidentally booked the wrong Heavenly Spa location, but it turned out to be an amazing mistake! I had Mel as my massage therapist, and I would highly recommend you request her! Even though I told her I thought my shoulders and back needed the most work for my deep tissue massage, she suggested working on my entire body after noticing the areas that I've had injuries/strains/tendonitis without me mentioning it to her. She could tell from my body that I was not balanced when I'm sitting down (I blame work), which I had a sense that was the case, but she confirmed it. This was one of the best massages I've had, and before that, I thought nothing could beat the massage I had at Aria in Vegas. I'm still blown away by the fact that Mel could tell what areas of my body needed work when I didn't even tell her. My line of work of physically demanding that requires proper ergonomics to avoid work injuries but that's not always feasible. The spa has great amenities to enjoy after your treatment. There's a great view with an infinity pool where you can dip in or lounge in the chair. I obviously was not prepared for this since I thought I booked the other location. I would recommend you b

Heather Noneya Edited 7 years ago

Got this done last day of vacation!!! Dont know what I was thinking.....I should have been going here everyday of my vacation!! Had my dream bucket list beach massage!!! It wasn't quiet what I pictured, but it will do for now! Very nice property, service etc. Its worth the money and time.