Head Over Tails

J M 3 months ago

Much like the other low reviewers, I'm disappointed to have to write this because Loretta did an excellent job when we first started seeing her. However, there are now several reasons I cannot recommend this business. First, my dog started becoming increasingly fearful when I would take him there. I thought this was just normal grooming nerves, but over time he became more scared to go here than the vet. Next, the grooming quality gradually declined. The last time I took him there, he had razor burn, his nails hadn't been shortened enough, and his facial hair was unven. On my last visit there, I witnessed Loretta screaming at the dogs in her home and (lightly) kicking a dog she claimed she was watching for a relative. The behavior was very unsettling by itself and to do it in front of a customer was wild. This might be why my dog became fearful of going there. Again, she started off great and maybe is just overwhelmed by her animals. Not sure, but I won't be going back.

Liz Abouzeid 6 months ago

I was so so nervous to bring my newly adopted chow mix to the groomer for the first time. My dog Boo is the sweetest but can get anxious around strangers, and I had no idea how she’d react to being groomed. I brought Boo in the other day and my anxiety over bringing her to the groomer had completely melted away. Loretta did such an amazing job! Boo loved her and she looks so so beautiful. I could not have had a better experience and Im so relieved to have a groomer I trust going forward.

Patricia Davis 6 months ago

I recommend you stay far away from this groomer! In the beginning she was a very caring groomer and now its just about the money. There is no communication at all. My little guy has very sensitive skin and i told her about this, but everytime they razor burn him and he is miserable for 3 days after getting groomed. She didn't communicate the price hike until I was picking him up. The last groom I did with them they almost caused serious damage to his eye, I had to take him to the Vets for treatment. I cancelled my appointment and they haven't even called to find out why I haven't made another appointment.

Marguerite Myatt 2 years ago

Loretta is awesome at head over tails grooming. Very reasonable pricing compared to other groomers I’ve been too. She always puts these cute little scarfs on my dog and it always goes with the season or holiday. I also love the picture she takes of my dog at the end of his grooming. I can tell she really takes good care of my dog in the times she has him. He always looks so good, and smells so good as well. I highly recommend taking your dog to get groomed here with Loretta at head over tails grooming.

Lauren Mokler 2 years ago

Loretta does a fantastic job grooming our three dogs! She gets them done timely and consistently every time and we know they are in good hands. She even dog sat a friends dog for over a month for us when they had a family emergency and didn’t get along with one of our dogs. She has become more than a groomer and is a good friend and much appreciated!