ham + bone Fishtown

Tina Nagle 2 months ago

I would be cautious about bringing your dog for grooming here. Yesterday I had a bad experience. Someone had just dropped a dog off to be groomed and I could hear an employee aggressively yelling at the dog (downstairs). “Stop wrecking my shit!!!” was one quote from her. She was also yelling things at the dog to calm down it seemed. She was very angry and loud. I selected a few items to purchase and I believe it to be the owner (blue/green hair) was very bothered by me wanting to check out. I greeted her and was met with a frown. She was very annoyed when I told her I have a phone number with them. It’s a shame because I previously enjoyed stopping here with my dog. I will be finding a different business to support.

Timothy Miller 5 months ago

Had a really frustrating experience here. We had a 9:45 appointment and arrived early at 9:32, but the store was completely closed. We waited outside and in the car, and called and texted multiple times around 9:37 and again at 9:48 with no response. No sign on the door, no communication just locked out waiting. The employee cutting hair did not arrive until about 9:52 and locked the door behind her. A second staff member (the cashier) showed up around 9:57, and she was actually great friendly and helpful once we got inside. However, the first thing we were told by the groomer was, “You know your appointment was at 9:45,” which was pretty shocking considering we had been there well before that while they were not even open. When I explained that we had been there since 9:30 and tried contacting them, the response was dismissive they said we should have called or texted, even though we already had. They also mentioned using an “app,” which does not appear to exist or be accessible to customers. On top of that, they asked for vaccine information that was already on file and physically on the dog’s collar, which Ijust added to the feeling that things were disorganized. We understand t

Shereese Richardson a year ago

Jayla did the most excellent job on our little sonshine!🥰 Tyson does not enjoy much grooming other than brushing and Jayla was able to take care of more difficult areas (such as his nails, hair around his tail and eyes) with little issue and no extra handling fees. He gets anxious during these experiences but Jayla was kind, gentle and gave us the exact haircut we wanted! Pictures include his shaggy look from before, he hadn’t had a professional cut in many years prior to this.

Kara Lockyer a year ago

We absolutely love Ham + Bone! We’ve been bringing our girls here for regular grooming, and every visit has been a great experience. It’s clear that the team genuinely cares—our pups are treated with so much love, and the attention to detail in their grooming really shows. Amy always does an incredible job; I’m consistently impressed by how thoroughly she de-sheds and how fresh and clean their coats look afterward. Grooming can sometimes be stressful, but our girls always come back happy, relaxed, and excited. Plus, the adorable bandannas they leave with are such a fun bonus! :)

Chrissy Nguyen 2 years ago

We have been taking our dog to Sam at the Fishtown location regularly for grooms since 2020 and she is always amazing. All of the staff and the owner are friendly and helpful. Crumb is nervous about being groomed but they are so wonderful at Ham + Bone I don’t feel like I have to worry about her. The owner is also very supportive to our foster activities and has generously donated or discounted grooms for our especially crusty foster dogs to help them get adoption ready. I can’t recommend them enough!