Cloud 9Laundra-Mutt

Yahaira Acuna a year ago

If I could leave a 0 star review, I would. After many years of being in business, it appears that little to no improvements have been made regarding this business and its employees. I have been utilizing the self-service dog wash for some time, but after my most recent experience, I will no longer be returning, as I do not wish to support this establishment. The self-service dog wash is currently open only two days a week and staffed by a single employee, who is also the main groomer. Unfortunately, this individual consistently displays poor customer service, presenting herself in an unprofessional and unwelcoming manner. During a recent visit, I left feeling uncomfortable, upset, and deeply concerned for the safety and well-being of the dogs under her care. Throughout my time there, I overheard repeated loud banging of cages and frequent verbal aggression directed toward a dog being groomed, including swearing and derogatory comments about the dog’s weight. It was clear that the dog was scared and possibly attempting to defend itself. This behavior was highly disturbing and unacceptable for anyone responsible for the care of animals. Out of frustration and concern, I decided

Sara 4 years ago

Amazing service!! I went here to use the dog wash and left happy with the results! The lady that was there was very nice, she greeted my pup with treats and was helpful during the entire process. At the end they even offer a little pet cologne that left him smelling good for days!! 10/10 chances of me me returning

Taylor K 4 years ago

They did an amazing job on our chow chow who was in desperate need of a groom. They were able to perfectly handle his personality & kept him a little longer to make sure he was well taken care of. Everyone was very friendly & knowledgeable. 10/10 would recommend.

Andrew B 5 years ago

I have a 75 pound goldendoodle and used the self wash. It was a great experience! I haven’t had the time to take my dog to a groomer and decided to give the self wash a try. I’ve tried other places but this is the best I’ve ever used. The lady working there (Joanne) is really nice and helpful. The overall experience was great specially for my dog since she got unlimited treats!!

Kristen Flores 6 years ago

We just moved back to Boston recently and my King Charles was in desperate need of a good grooming. We had a great experience here. Both ladies who were working were very kind and friendly. My dog seemed to like them very much. His hair cut came out great and he was loving the attention and treats. It was a very good experience for us and really affordable, we plan to come back again!