Aiden Los Angeles Downtown Dragon Gate Inn

N T 3 months ago

Had a great stay during the Canada vs South Africa game during the world cup. Close to the train station to access SoFi and to catch a trains all over California. Room was clean spacious and central. Extremely fair pricing. Would return again 100%. Important above and beyond service: I unfortunately forgot an expensive suit jacket in the closet and was boarding a flight back to Canada when I realized it. I called the hotel who had located it and they were very happy to help return it to me. It took a few days as the office manager was busy, but Itzel at the front desk was kindly able to ship it to a US address. I am very appreciative as this was my mistake in forgetting my jacket. 10/10 stars on service. Thank you Itzel!!!!

Brittany Barrett Edited 3 months ago

I'll start this review off by saying if you're not a Dodger fan then don't book this hotel there's Dodgers everything!! Second the front desk team is trash. I called 8 hours before my arrival to confirm that I would be able to pay for the reservation using my credit card though the hotel was booked under my boyfriend's name mentioning that two guests were staying in the room. I spoke with Desiree she approved she said everything would be fine as long as I could provide identification for the card. Of course when I get there things change and that's no longer the case. Now I must be added to the reservation. Funny one of the workers even called Desiree to confirm that she had agreed that my payment would be allowed. I guess they just wanted to call and scold her in front of customers because that didn't change the outcome. Thankfully booking com is very easy to navigate and they allow you to edit your bookings. If not, I would have been out a to place to stay after traveling from San Diego to Los Angeles on a busy holiday weekend. Now let's get to the rooms I wouldn't say the pictures online look the same as in person. The beds are not queens. They are large twins. And one matttess

Benito aragon 4 months ago

Trash, service was absolutely horrendous. Do not waste your money. Stinks like urine and feces. Me and my son drove from Phoenix to Los Angeles and my license was stolen. I have the DMV app with my license on it and she refused to let us use it to check in even though room was already paid for. We had to find a room last minute and ended up paying way more. Because she could not understand that it was not a picture of my license. It is an actual ID.