Zpup Dog Grooming

Lee Ann Conway 3 years ago

I dropped my dog off today and had to go back to get him because I left with the worst feeling in my gut. The owner did not even greet me nor my dog. Not even a hello-nothing. My dog was a little scared at first because of the dryers and she didn’t even try to make him feel better, say hi-again nothing. She has no people skills and creates a very unsettling vibe. My dog was there for approximately 30 minutes before I went back to pick him up, so he was barely groomed and she proceeded to charge me $75. She asked if there was something wrong and I asked her if I could be honest-she said yes, so I told her how I felt and how she presents herself. She could have cared less. I absolutely would NOT recommend going there.

Ronald Renaud 3 years ago

Our little puppy has gone to this groomer 4 times. Over the last few visits she’s been becoming more timid and defensive of going and even when we give her a bath. The groomers personality isn’t the best. Additionally my dog had a few bad knots and said the whole dog had to be shaved. I was charged extra for excessive matting however it shouldn’t be that way. I should been charge extra if she kept my dogs fur long. On top of that the groomer did a poor job shaving my dog because nothing is even. She was never nippy and mean but since going to this groomer she has become that with baths and cleaning.

susan seery 5 years ago

I went to my first appointment and left without service. The owner has extremely poor people skills. I watched as her groomer showed little compassion while blasting a loud blow dryer in a little dogs face as he yanked repeatedly on his choker. The owner was curt, rude and was unwilling to put any effort into brushing out my silky. She just wanted to shave both my dogs. She expected I bring them to her already groomed. Lazy, rude and expensive.

Jenna 332 6 years ago

I walked in with happy expectations that my experience would be as nice as everything appears through the window and in the store. It was the complete opposite. The blonde younger woman was grooming a larger dog, looked my way upon entering and then looked away without a hello or smile. She then told me she’d be right with me in an annoyed tone. I informed her I was just looking around but when I walked passed the grooming room, she was combing out the dog’s snout pretty roughly w a comb and then told the dog to “stop” in again, an annoyed tone when through my observation, the dog never moved or made a sound (surprisingly seeing she was combing so roughly). I did not like the way she spoke to the dog and it wasn’t even my dog! I could never imagine leaving my 5 mo old puppy with her for his first grooming experience. I felt bad for the dog there and certainly won’t be taking mine despite it being right down the street. My gut tells me that she does not enjoy her job nor have the personality to greet people and their animals! Very sad

Maliyah Dior 8 years ago

Very poor customer service. The woman who waited on me did not seem happy to serve my pet. Never smiled and was very annoyed that my little dog had an accident on her floor... she told me very rudely to clean it up myself....”the doggie bags are over there and you really should have him on a leash in here”. I grabbed my dog and walked out. I would never entrust my pet to this type of care. Owner should more carefully screen his help to ensure that the workers have a warmer and friendlier presentation, especially in the pet service industry