Waggin' Tails Doggie Dude Ranch & Pet Lodge

Sarah Porter a month ago

We used to love this place, but we recently brought our three dogs to board them for the weekend and had a pretty awful experience. After we paid at pickup, the staff brought our dogs out and we noticed right away that they were uncharacteristically anxious and upset. When the staff handed their leashes over we noticed that one of our dogs had diarrhea all over her back half. We asked the staff about it and got a very vague response, and asked what we wanted them to do about it. When I asked why she hadn’t been cleaned off because she had clearly been sitting in it for a while, the staff did not offer any kind of context or solutions until I asked if she could be cleaned off before we brought her to the car, and if they could go back and look for multiple items we had dropped off with them that were now missing. They said they could possibly groom her the following day if we wanted to speak to the manager. I said yes, and asked to please speak with the manager to ask for more information about how the dogs had been treated while there. The staff said they would have the manager call me the following day, but I never received a call. I followed up a couple of days later and was aga

Ingrid Vanduyne 6 months ago

Waggin Tails vs another local dog day care vs Bloomsburg Doggie Playroom. My 16 month old female English bull terrier Sophie, has been to 3 dog daycare facilities for 1/2 days 2-3Xs / week since she was allowed (fully vaccinated). We moved from Pennsylvania to Madison over her 16 months. She has only gotten terrific reports on dog play activity, ability to read dog signals, and appropriately respond to both human and dog interactions, except by one daycare here in Madison and literally a mile from our home. This facility will not be hard to determine. Just look for the reports from owners who are perplexed by the “failing” of their dog to make the cut of membership in this facility. Worse yet, denial of entry is usually by message or when an owner calls to bring their dog in for another day of “trial” and is told “don’t come your dog isn’t a suitable fit”. We had terrific report cards and then were denied for membership and continued services. No explanation as to why. Odd way to do business. We were thrilled to find Waggin Tails after our great experience with (PA) Bloomsburg Doggie Playroom and our unfortunate experience with Madison’s daycare. We are glad we had our first exper

Hope Fechner 2 years ago

Starting bringing my dog Obi-Wan to daycare a couple months back. Obi just loves it there he gets so excited to go! He doesn’t do super well with groups but they have a day boarding option which he just loves. I have boarded him there twice before and have received positive feedback on him. One of the times when he was boarding he peed on his toy on the way out and they offered to wash it and for me to pick it up next time. He gets so excited to see all the workers and I’m glad he has a place to get all of his energy out. I highly recommend!!

Ash Kelly Edited 2 years ago

I boarded my dog for the first time EVER while I was out of town for a weekend. She had a bath, nail trim, and got to spend her days in daycare with the other puppies. It almost seemed like she didn't even miss me when I came to pick her up 😅 The staff members were very kind and I felt comfortable leaving her in their care for a few days. There is also cat and exotics boarding available, so all of your critters can be looked after if needed. Update: This has become my go-to place to take my dog when I need to go out of town. I used to get a little anxious having friends or family watch her for the weekend, but I feel comfortable leaving her in the care of Waggin Tails staff. Drop-off and pick-up are a breeze, and I love that she gets to exercise and play while I'm away ❤️

Erika 4 years ago

We signed up to use the indoor swimming pool, which is available for 45 min slots on Saturdays. It was so much fun! Our Shiba Inu loves to swim and had a great time using their facilities. We were able to bathe her right afterward in the same room. They had pretty much everything we needed - life jackets in all sizes, toys, and they provided towels. We brought our own shampoo and her favorite floating ball. If I had a preference, there would be a ramp to enter and exit the pool rather than stairs, but she'll get used to them over time. We brought a couple of friends of hers along, which was $5 extra per dog, I believe. It was reasonably priced, especially for the value the pool provides. We were impressed by the look and feel of the facility in general. We don't live on the same side of town, but will absolutely be repeat customers. It was so much fun and we know she'll enjoy it the more used to it she gets.