Veterinary Small Animal Hospital (VSAH)

Molly Bowlin 2 months ago

DO NOT go here and expect to get in with the ophthalmology team. I was recommended here by my primary vet as my dog had a corneal rupture. I drove 3 hours to get to this hospital where I waited an hour in the waiting room. When I got back to the room to discuss what’s been going on I felt as if the doctor didn’t care for anything I had to say. I ended up waiting for 4 hours while they “brought in” their optics team, which actually meant they would call them over the phone and make their best guess at what my dog needed. The doctor told me my options and acted as if the surgery she needed was urgent and to call on Monday to schedule surgery. When I called on Monday the techs acted clueless about scheduling my surgery and then I was informed my dog did not actually see the ophthalmologist and just saw the ER care team. The techs have no communication between their doctors and have no idea what is going on with their schedules or how to schedule patients.The next available appointment for her to even see the ophthalmologist was 8 days out and she could not wait that long. She also ran out of her prescribed eye medication and A&M’s doctor would not fill it and the pharmacy never called

Jamie S. 3 months ago

I cannot speak for regular vet care BUT THIS IS THE PLACE TO GO TO SAVE YOUR PET WHEN AN EMERGENCY OCCURS Our 14wk old French bulldog had a freak accident on 6/3/26 about 6:30pm. We live in Tyler TX about 3 hours to this clinic we wish so much we would have headed straight there but didn’t know at the time how bad her injury was we left her overnight for pain control and an X-ray at a ridiculous clinic here in Tyler picked her up the next morning all we knew she had a fracture in her leg. Still screaming in pain and urinating on herself. We called our local vet now that it was not after hours and were told A&M is the best place for this. Her pain was out of control my husband carefully held her in one position the whole way as I drove. We were scared with a very hurt puppy. We arrived around 11am 6/4/26 they were ready for us when we arrived. The front desk staff was kind and efficient. Medical staff immediately took her back for imaging and pain control. That scary scream stopped and we found out the extent. She had a triple fracture of her humerus bone. Dr Long was very informative with explaining. She was her doctor while there. This sweet lady was so nice to us, took her time

TaTyanna C 4 months ago

Do not take any animal here whatsoever unless you want to end up with even more problems with your pet. First I took a kitten that was found to them to try and get help with everything as she was missing a foot. Was told if it’s a good samaritan drop off, they can’t tell me if they’re going to just put the animal down or actually treat it. Due to “patient confidentiality” it’s a cat. What is confidential about the health of a cat. Decided to keep her to ensure she wouldn’t be put down that night and stayed. It took four hours before I heard anything from anyone about this little baby and how she was doing. Within the four hours, the girl who helped me feed her had slightly cut her finger on the can of food and had called to ask about infections or anything of that sort since it was a stray kitten after all, the girl who answered the phone was kind to her but then put her on hold and was laughing to whoever she was on the phone with about the fact she had called and went to the front desk and laughed with them about it before getting back to her. Finally someone had told me to meet the dr in their car room and it took another 30-45 before someone had come into the room to speak with

Barbara Holly 4 months ago

My 6 year old cocker spaniel blew a disk out in his back and was unable to use his back legs. The staff were incredible; very competent, caring, and responsive. They got him in for imaging and surgery promptly, giving him the best odds of recovery. I cannot recommend this practice highly enough. Completely amazing.

Elena J 4 months ago

⚠️ BE CAREFUL—this clinic is UNPROFESSIONAL. My dog experienced their neglect firsthand. Our dog felt bad, so we went to our regular vet clinic. They ran tests, said he has a toxin and needs immediate hospitalization. It was Saturday morning—most clinics closing—so they recommended this small animal hospital in College Station and sent our records. We drove two hours to get there. We checked in, they took our dog to the back, told us to wait. Waited THREE HOURS—nobody came out. We asked how he’s doing (told he needs immediate treatment), and they said, “Oh, sorry, we forgot about you.” After that, we waited ANOTHER 4-5 hours—total 7-8 hours there—before finally meeting Dr. Pathak and her student in a room (no dog present). They were unfriendly, said they “couldn’t evaluate” because he tried to bite, wanted to sedate him. Treatment plan unclear—just lots of tests (X-ray, ultrasound, sedation), but NONE to identify the toxin or what to do. We told them ALL his history and medications—they didn’t consider meds could cause the toxin, didn’t propose checking. It looked like Dr. Pathak had no experience, just following protocols with no logic. After asking multiple times what they want t