The Upscale Tail Pet Grooming Salon

Jasmin Graves Edited 3 months ago

I originally had an appointment for my shitzu at 11am and was called and informed they had a 7ish cancellation. Do to the mis- understanding Kendra was absolutely exceptional. She was prompt and very Apologetic and even offered other groomers she was very aware of! As soon as my Gigi can get on the books this will be her new home!! Thank you again so very for being so empathetic!! You guys are truly awesome!

Norman Barringer 5 months ago

I want to say Kendra is so great and so sweet and her haircuts are good. Second time coming I was given over to a new groomer Ryan. The quality of cut he performs is not top level. $90 for what he delivers as far as grooming quality does not match the price. He literally told me he has scissors from Amazon for $40. In my head I was thinking yeah I can tell. Also when Ryan referred to my dog as a 3 year old with Tourette’s that was unprofessional and not taken lightly. As someone who has a disability it’s not at all respectful to mock or make fun of someone’s disability. This behavior is unnecessary and unacceptable in every way. He will also call customer Buddy’s which I witnessed for myself and others. Also very unprofessional, you should call someone by their legal name or Sir in this kind of establishment where the dog grooming costs a premium.

Ekta Pandya Edited a year ago

Have been coming here since they opened many many years ago. Kendra and her team always do an amazing job and they genuinely care for our pups. Winston always comes back looking so handsome and his cuts are 10/10! Love that I can text a number to set up appointments too, makes it super convenient.

Megan Chandran 3 years ago

Our golden retriever, Wally, has been going to the Upscale Tail since he was a puppy, over 4 years now. We would make the 45 minute drive for the quality groom back when we lived in the city, and now that we’re in the suburbs we’re so happy to be closer! They do an excellent job with his trim every time and Wally gets compliments on his grooming regularly. Kendra is always so thorough and she is sure to let us know things to look out for as well (early ear infections, paws, hot spots etc.). Everyone at the Upscale Tail truly care about Wally and we love visiting every time. Highly recommend!

Lauren Key 6 years ago

I recently took my dog to the Upscale Tail for a haircut and a groom. My dog Finn is generally a nervous dog when it comes to grooming, and I warned them that I have had reports about him snapping at groomers when his paws are touched or when anyone gets near his nails. From the moment when we first arrived, they did not make me feel rushed when I was talking to the groomer about what I wanted for his cut, had questions about their procedures , and let them know about his snapping. He was very scared to go with the groomer, but she was very gentle with him taking him into the store. She even called me to let me know when he would be ready, that she was running behind, and let me know how he was doing. I’m glad they called because it gave me enough time to leave in order to be there by the time he was done. It did take a little longer than 4 hours, but I would rather they give my dog breaks if he needs them. I’m paying them to do a professional job, not a quick job, and they definitely delivered on the quality. When I picked Finn up, I was impressed by how well they paid mind to his paws and nether regions. I was also pleased with them being able to clean his tear stains on his s