Salty Dog Salon & Spa

Ashley Marie 4 months ago

Groomer was great in the beginning but then it was very difficult to get anyone on the phone and I can see from previous reviews that this is always a problem. One time it took me a week to schedule my pup. Missed an appt because their texting app wasnt working and on the day of my dogs appt my husband waited 20 mins for them to come out and get him because the girl left idk then called my husband a liar claiming he wasnt there lol when he sent me pics. And when I confronted them I got a rude response. Horrible customer service and very unprofessional tje way they run a buisness. Advice is to dip into your pockets and hire a receptionist. And learn how to respond to your paying customers when they are upset instead of being so defensive and take accountability when YOUR wrong. All of their bad reviews their responses are all the clients fault ridiculous!😊 this is the response I got

Theresa Galli Edited 4 months ago

I received a reminder that my Molly was due for a groom and to schedule an appointment request. I never received a confirmation call or text. I called the next week and the mailbox was full. I called again the next day and the mailbox was now taking messages and left a message and never received a call back. And so I have found a new groomer. Not really sure what happened. Good luck to you. UPDATE: Ma'am, I haven't called or texted you since you scheduled an appointment without consulting me. I called you a week after I requested an appointment for the next week and had NOT heard from you. I called TWICE; once with your mailbox full and the next day when I was able to leave you a message. I NEVER received a call back from that message. A week later, I got a text that we have an appointment a day one week for when I requested, with no communication from you. You're communication is very poor. I have found a more responsible groomer. My Molly has been groomed for two weeks. I suggest you need to hire someone to handle your front desk, appointments, and phone calls. Obviously, you're overwhelmed. Enjoy your day.

Thomas Gray 6 months ago

First time going here . It was a great experience for Mayhem And me . He is a 6 year old Shiatsu. He looked so good when I picked him . Price was good to .

M.T. Murray 10 months ago

Megan was very patient and kind with my dog, Yoshi. Yoshi has had bad experiences with grooming and dislikes the process. Megan asked questions in an attempt to help make this more pleasurable for Yoshi and it worked.

Davidson Family 3 years ago

Our dog Charlie, is a rescue and a Keeshond sheltie mix. So when he plays outside he brings the backyard in with him on his tail, and every part of his fur imaginable. They did such a great job brushing him and trimming him up. Charlie was happy to see us but he strutted out of there. Like he knew how good he looked. Staff was knowledgeable and professional. More importantly they were great with him.