Ruff Rollin'

Gabrielle Stork 2 years ago

Thank you Dean, my experience with you and the compassion that you show towards pets that are in pain is unimaginable. This photo was taken almost 7 weeks ago. This was the day we placed our order. The communication was next to nothing unless I called while the business was closed and received an answering service or called from a private number. When I was able to finally get ahold of Dean, the blame was on the shipping company, however, my shipping label that was provided by tracking number was for a 6lb package. I cannot imagine that a wheelchair for a 65lb dog only weighs 6lbs. I was promised a return call after the "lost package" was investigated to initiate my refund. This man never returned my call, updated me on the order, or processed a refund. My purchase was over $700 and the only way I received my refund was by disputing my bank charge for an item that was not received. It is ashamed that this company looks like it cares about the well being of animals, while my pet has continued to be immobile.

B. Rose Olson 4 years ago

I wanted to like this company so badly. I read all these other reviews before ordering and was confident that I was choosing the right company. I called before ordering to ask about their turn around time and was told it was 7 days. I even had a employee call me back a couple days after i inquired to follow up. This to me made it seem like all these other reviews must be right and that this company was going to take care of me and my dog. At this point my dog can’t run and that was my goal in ordering this. He’s a larger dog so our chair was around $700 (shipping included). So I ended up ordering. After a week passed I called for an update on the chair and each call was being told it’d be shipped a certain day and the days came and went. They explained when it shipped a shipping email with tracking would be sent. When it eventually shipped I never got an email so I had no idea that it even went out. When it arrived it wasn’t functional. After a lot of back and forth I was able to send it back and they sent another. I finally got a functional chair over a month after ordering. Not even sure if it’s the right size. It didn’t have the same amount of adjustment holes etc. as the first

Emily Cain 6 years ago

Working with Lynzzie and the Ruff Rollin team was so easy and helpful! The rear wheel cart they custom made for our 15 year old pug has made daily walks continue to be possible for him, even as his back legs have failed. He seems just like himself when he is walking/wheeling down the sidewalk, attracting lots of happy attention from passers-by. The measurements were easy to take and the Ruff Rollin team was so patient with all of our questions!

John Mayo 6 years ago

Our dog Li'l Ernst injured his back some years ago and became completely paralyzed overnight from mid-back down. The cost and danger (to him) of back surgery ruled that out, leaving anti-inflammatory shots as his veterinarians only recourse (at the time). We researched doggie wheelchairs in hopes that we could give him as active and enjoyable life as possible. When we came across Ruff Rollin, I was impressed with their presentation and sincere positive attitude about helping injured dogs. I was very impressed with their angled wheel design, as I had been looking at human powered wheelchairs used in racing and off-road use. Contacting them confirmed that positive feeling, so we ordered a chair for Li'l Ernst. It's one of the best purchases we've made! A quality chair arrived on time, and with plenty of customer support, assembling and fitting was strait forward and went smoothly. After adjustments and break-in time the little guy took to that chair as if he were born with it. We were back on our favorite woodland trails. Happy dog, happy dog parent! With Chiropractic care, the Ruff Rollin chair became the perfect "vehicle" for recovery (yes, recovery!) from that paralysis. We kept t

Debbie Driggers 9 years ago

I contacted Ruff Rollin' Wheelchairs when my Lilo was having difficulty getting around. She had her leg removed when she was a puppy and as a adult dog, she was needing some assistance. The people at Ruff Rollin' were not only professional, but very kind to both myself and my Lilo. We drove to the business and they spent time with us to get her used to her new chair. When Lilo passed away, they gladly accepted her wheelchair as a donation towards another dog that needed it. Thank you so much. I highly recommend this company for anyone looking for help for their family companion.