Pups on the Poudre Grooming

J 3 months ago

This happened several months back. I hadnt decided to post about it until now. I adopted an adorable dog from NoCo. She was terribly matted at the shelter. We were told thar she had to be in quarantine for 10 days. I scheduled with Pups in the Poudre on day 11, the soonest we were allowed. I dropped her off and all was well. I came back and was absolutely berated because of the dogs condition when she arrived. I did everything possible to make her more comfortable while we followed the 10 day quarantine. We couldn't have prevented or helped the dogs condition. Instead of talking to us, we got yelled at...for trying to do the right thing for our new family member. These are not kind people. Do not leave your furry family members here.

Kyra Cadman (kay-kay) 4 months ago

Personally, I would not return here for my long-haired dogs. I moved to Fort Collins about a year ago, and this was the first groomer I tried after moving. I specifically asked for a trim and help managing their coats, but instead my dogs received a much shorter haircut than I requested. The cuts were uneven and looked choppy once I brushed them at home. It has now been a year since that appointment, and my dog's coat still has not returned to the way it looked before the grooming. As the owner of a Great Pyrenees mix, I was especially disappointed because I trusted that my request for a simple trim would be followed. I also found the service to be overpriced for the results I received. Before moving to Colorado, I took my dogs to a groomer in California where the pricing was more reasonable and the service felt much more personalized. They took the time to listen to exactly what I wanted and tailored the grooming to my dogs' needs. Overall, I was disappointed with both the quality of the groom and the value for the price. Based on my experience, I would not recommend this groomer for long-haired or double-coated breeds.

Helen Preston 4 months ago

I arrived almost twenty minutes late because of traffic and expected them to cancel the appointment. Instead, the receptionist adjusted things and still accepted my bulldog without making me feel uncomfortable. Grooming was done properly, and they even cleaned the folds around his face carefully.

Chris Gillis 4 months ago

Pups on the Poudre grooming has consistently underperformed while grooming my dog. I have gone to them for years, and initially they did a good job. The past 5-6 times however, they have NOT done what I wanted in grooming my dog, but are rude as well. I would barely give them one star, and are not worth the service. I will definitely NOT be going back to POTP. Time to find a caring dog grooming professional.

Julia Beckley 7 months ago

We loved our grooming experience at Pets on the Poudre. It was so easy to book with them and didn’t have to wait long to get in. This is the best grooming we’ve had and we’re glad to have found them!