Pup Town Grooming

Corbin YT 6 months ago

Very rude, everytime my girlfriend has called it’s the same older lady on the phone she is always talking never listening and very very rude. One time my girlfriend brought our dog to get a haircut and the person doing our dogs treatment left the facility and did not contact us for hours. On another occasion the vets did not even try to contact me or my girlfriend they contacted the dogs old vet and my girlfriends grandmother who doesn’t even live in Tyler and had to tell us to go get our dog. Overall unprofessional. They do fast work and are always taking dogs but what’s the use when treated like garbage everytime I try to give these people buisness! EDIT. I AM ABSOLUTELY OUTRAGED I WENT IN TODAY FOR A FINAL BATH AND NAIL TRIM AFTER WRITING THIS REVIEW YESTERDAY AND THEY WERE SUPPOSED TO CUT MY DOGS NAILS WHEN I GOT HER BACK AND IN MY CAR I CHECKED THEY FORGOT TO TRIM GER REAR PAW NAILS AND BLAMED IT ON SOMEONE IN TRAINING, AFTER THE FACT I WENT BACK IN TO GET THE WORK I PAID FOR DONE AND THEY CUT ONLY ONE NAIL VERY LOW AND MADE MY DOG BLEED FORGETTING TO EVEN CUT THE OTHER REAR PAW

Staci Smith 7 months ago

My dog has severe anxiety because of his prior condition and neglect, sometimes he has very messy accidents when he’s getting his grooming and Bridget is so nice about it. She understands that he can’t help it and she’s the only groomer that cuts his hair extremely short so he doesn’t have to come as often. That means so much. He looks and feels fantastic, ears are always cleaned out and his nails and everything else is perfect. Price is right and service is fast. And he smells great!! She takes care of my other dogs needs perfectly well too!!!

Ellie's Piano Keys 4 years ago

Perhaps Puptown Grooming was having an off day when I took my doggo to get groomed there. They were rude to me about her matting (After I had warned them that she was matted), and they did a pretty bad job. They were late releasing her which is something I would be more forgiving for if they had actually groomed her well. She had tufts of fur, uneven fur, and she was still matted. Also, they refused to give her water even though she was there the majority of the day. If my dog is in your care, please actually take care of her you know? I had asked for a very specific cut and they totally failed to accomplish that which, again, is something I would be fine with if they had done a good job otherwise because I understand matting is a huge issue and can make the grooming process difficult. Needless to say, I will not be taking my doggo there again.

Heather Klueppel 4 years ago

This is a REALLY great place! You and your dog will LOVE visiting here! I brought my silky terrier in for grooming for the first time, and couldn’t be happier with the experience. The staff made us feel welcome and reassured from the minute we walked in the door! Pup Town’s a fun, spacious, clean facility and the parking lot isn’t a hassle whatsoever. (Big factor with me!) But most of all, I knew I was leaving my my sweet little JoJo in dog-loving, compassionate, capable hands! I called to check in on him during the day, even asking to please make sure he had plenty of water on hand, and I received a courteous, understanding, friendly update. I so appreciated that! Thank you, thank you, thank you to Joyce, Marissa, and Layla- it was an extra-wonderful 1st time experience. So glad I found y’all through Brigitte Y! We will be back to see you for sure. Thanks again. 🐾💙

Jessi Meyers 4 years ago

I am not usually one to leave negative feedback on someone's place of business, but I cannot get over how me and my dog were treated today at Pup Town. I will start by saying my Pomeranian looks great, whoever groomed him did an amazing job, but the way Bridgette talked to me was very offensive. My Pomeranian has focal seizures and collapsing trachea. I made note of this on his form when I signed him up for the first time today. I normally get my Pomeranian groomed every few months and his nails trimmed monthly at Pet Supplies, but decided to try somewhere new because they are always booked up. Bridgette let me know when I walked in that my pom had a full blown seizure today to the point where he was unconscious (this has NEVER happened before) while they were trimming his nails. She also told me that I had let his nails get too long and so "it was hurting him." From my understanding, nail trimming should NOT hurt a dog if you know what you are doing, so I can only wonder if he was led to the full blown seizure because of the "pain" and stress he was in. She also talked to me as if I had not been taking good care of him and hid the folder on him from me seeing it as she stated she