PetSuites Sugar Land

Christin Taschery 5 months ago

My experience and that of my canine Skyler was phenomenal! I was nervous leaving my girl for 5 days but quickly realized she was in great hands with all the Pawreports and pictures. I could tell just by her demeanor in the pictures she was so happy. I even noticed watching the cameras in group play she had a Husky BFF, which was later confirmed in one of her reports. Thank you for making her stay fun & enjoyable allowing me piece of mind.

Tiffani Young 5 months ago

My dog Titan had a great time here three days in a row at doggy daycare while I was out of town. I loved the pawgress report and pictures from his first day! This was our first visit to PetSuites Sugarland and we will definitely be back!

Leo Pineda 6 months ago

This place was amazing and had amazing customer service. I needed help boarding my dog within the week. They guided me with where I could get my dogs vaccinations and helped me with a last min boarding. I’ve had to advise them as well that my dog isn’t well socialized and traumatized with other dog experiences from the park. They assured me that he could be in his own suite and with his own individual playtime. As for the time my dog was there, they were extremely patient with bringing him in. Petsuites was able to provide videos and photos with his stay there, updating me on how quickly he’s was getting comfortable. Their pet pros definitely helped him become more comfortable and trusting with new people. I had visitors come in this same week and he isn’t as jumpy with new people since his stay at petsuites. Really do appreciate Antoinette,Susan, Bailey and their team for help with Cocoy and his anxiety. He had a great time and will be staying there again.

Julian Arjielle 8 months ago

Dropped off my puppy for 4 days for the first time and they are the best! I was very nervous for myself and my dog but the staff was very welcoming and helped me with the questions regarding their boarding services! Shout out to Holly for making the process extra smoother for us in regards of what they need in terms of vaccinations. They offered me services that was really good for my puppy’s social exposure. I have nothing but good things to say about the team! Thank you!

Anthony Adrian a year ago

My dog required veterinary treatment after being attacked and being bitten in the face by another dog while under the care of this facility. While the incident itself is upsetting, the facility's response and policies are what prompted this 1-star review. Documented History of Fatalities: Potential customers must be aware that this facility has a publicly documented history that includes the deaths of two dogs in their care. On a previous visit, I asked a staff member about these incidents, and he had no idea what I was talking about. The fact that front-line staff are not trained on the facility's most catastrophic failures shows a shocking lack of commitment to safety and learning from past mistakes. This context is critical for understanding what happened to my dog. Unacceptable Communication Delays: Staff notified me of the attack at 11:32 AM. I did not hear from the general manager until 3:28 PM. A four-hour delay for a serious safety issue that demonstrates an alarming lack of urgency. No Transparency: I asked to review the security footage to understand what happened. My request was denied multiple times. As a result, I had to rely solely on staff accounts, with no indepe