PetSmart

Rainie 3 months ago

Had a betta sorority which CAN work out if done right, however this one isn’t. Bettas are territorial whether they are male or female. I understand wanting to get then out of the cups, but this is not how you do it. When I told an employee about this they shrugged it off with an “oh well they were alive this morning” with no care in the world. The bettas had no space to hide and not enough room to have their own territory. One aggressive female can mess up the whole tank. And not just that, there were atleast a dozen MOLDING dead fish in the tanks. They kept a chinchilla with a sign reading “needs to be kept cool” which is true but it’s kind of weird that you are keeping it in a store that’s atleast 70° with only a cooling stone for comfort, to which the poor thing was laying on its back. Chinchillas can’t sweat or pant they CANNOT cool off like a dog would. There were dead crickets in the fish tanks and instead of the employee taking them out she just said “yeah they’re everywhere” like okay…you have a net for a reason get them out. I’ve had good experiences here, but honestly this is just disgusting. The employees should care more about their job and the animals they are paid to

Anne-Maire Mattogno 3 months ago

3 stars are because I’ve had good experiences, but it’s hit or miss. I take my mini poodle here for grooming. Two important things: 1 - we keep the top long. 2 - she doesn’t like her tail brushed. Tanya in grooming was amazing. She did a great job and me and my dog were both thrilled with the cut, both when we did a stylized cut and when we did a full shave down. 5 stars for her. I recently saw Noah for grooming. I told him, she doesn’t let me brush her tail, it will need to be shaved down. Instead of previous experiences where I saw her before I paid, I got the receipt and paid before I saw her. I wasn’t offered the chance to tip, which is good because I would have and it’s not deserved. First, the head. She has a big puffy ball on her head, as asked. I got home and noticed something strange - there was a big knot right on the edge of the puff. It wasn’t a tangle, it wasn’t brushed at all. Second, her tail had almost an inch of length the whole way. I thought, great! He must’ve gotten to brush her and keep some length. No problem. But as I’ve checked her out over the past few days, I’ve noticed several matts that were simply fluffed out on top. What?! And you sent her out like tha

Catalina Post-Tapia 5 months ago

I had a really disappointing experience at PetSmart grooming. When I picked up my dog, he was still damp underneath and clearly not dried. He seemed uncomfortable and anxious afterward, and for the price paid, I expected much better care and attention. My car was a mess and it was wet everywhere. A proper drying process is basic grooming care, especially for dogs that can get cold or stressed easily. It honestly felt rushed and careless. I trusted them with my pet, and I left feeling frustrated and worried instead. Unfortunately, I won’t be returning.

Charles DuGood 7 months ago

Friendly staff. They are always helpful. They should get paid more!.. The fish tanks meant to house fish before they are adopted need improvement!!! Made them comfortable, you’re currently selling fish with CPTSD… Fix it!

snowy a year ago

pet smart is the best! they have nice cat grass that my cats love. they have wonderful koi fish. also, they have goldfish for 30 cents!