PetSmart

Kim Howard 4 months ago

Multiple times in a row I have taken my dog and not all services promised were performed for grooming. I’ve had it. If a booked service includes certain things, they should be done. Especially after keeping my dog for four hours. I talked to the manager the last time and he just smiled and said they would put it in my file that I want all the services in the packages done. Gee thanks.

Bear Marquardt 7 months ago

Not A Good Experience! I Understand Sometimes You Get An Animal To Groom That's Alil Difficult. However Leaving My Kitty The Half Cut Way You Did, With Hair Hanging Off & Loose Is Unacceptable! Yes You Discounted The Price(the only reason it's not one star)Yet It Still Was Poor Judgement As To How He Was Left. I Accept That Archie Is A 29lb Tub-O-Fur With Murder Mitten's, But To Leave Him This Way Was Just Wrong! I have 5 other fur babies that would need grooming too as the person we used retired. We will be looking elsewhere for that service. 🐻Bear & Lori🐻 🐻

Joey Zinni 7 months ago

This review isn't for PetSmart as a whole, but rather for Paige in the grooming department. I'm confident that she genuinely cares about all animals and does her absolute best to make sure your pet is comfortable and happy. On top of that, she does a fantastic job. All I hope for during a grooming appointment is that my dog is safe. Paige gives you that security and more. I will continue to go to her and I recommend you do as well.

Krystal St John 7 months ago

I used to shop with Petco until they never had Nulo wet cat food in stock online. Also, certain cans of cat food have to be bought in 8 cans of more. Since switching to PetSmart I haven't had a problem finding any item I need. I usually order online since the closest store is 50 minutes away. Once a month or so I order a 40 pound bag of cat litter and various cans of food. Well with one order someone put the heavy litter inside a big box on top of the cans of food. When I found it on the porch the box had holes all over and litter was leaking out. Needless to say many of the cans and the packaged treat pouches were busted or dented. Called them they sent new litter and new food. It was a huge mess. Well it happened again on my next order, but the litter wasn't busted. This time I didn't want new cans so they gave me a $10 egift card. I purchased Burts Bees brand cat shampoo and dandruff control spray. I only had to use it 2 times and he is dandruff free it's amazing. I dont like paying $6.99 for shipping every time, my orders are usually right under the minimum $50. However it does arrive fast.

Mary Heyen 7 months ago

Today I had taken my great pyranese to be groomed with specific instructions do not shave her. She is an outdoor dog who prefers to be outside so she needs the added protection due to the fact we live on a farm. I pick her up and they shaved her whole back end. I would not give a one star but apparently you have too. Now I have taken her to this pet smart before with no issues. I also know that she had a lot of knots on her tail and hind legs but when you request your dog not to be shaved you do not shave if that was the only recourse I should have been notified but was not. And the tip I provided was before I knew she had been shaved.