PetSmart Grooming

Holly Hall a year ago

***UPDATE: Matt, the service manager called and was extremely apologetic and extremely nice, he is the reason we will be returning to PetsMart. Great guy, made us feel a lot better*** Had the absolute worst experience. From the moment we walked in we were greeted with rude behavior and snarky faces. We walked out because we didn’t feel comfortable leaving our dogs. This place may be cheap but that comes with a cost. I would 100% just pay the extra money to take your fur babies somewhere nicer!

Jenny Murphy 2 years ago

Do not I respect DO NOT get the 40 cent gold fish as pets. That 40 cents turns into $500 to take care of them properly. Get a betta. Or just don’t commit to having a fish. I got 4 goldfish here and not once did someone tell me all the stuff I would need to take care of them. The rule of thumb is 25 GALLONS OF WATER PER GOLDFISH! And despite common belief they do need a filter to live a longer life than a few weeks. So please save yourself the trouble and money!

Jon Hintz 3 years ago

Age discrimination or lack of experience & confidence in her own abilities? Groomer Abbigail found Stewart too old & too bumpy to risk Stewart’s well-being (?), apparently based on her own skill level. She worried that she would hate to have to “send Stewart 1/2 done” Poor Stewart waited his turn for a long 10 days (during which time he could have scheduled elsewhere) to get his turn to receive another PetSmart bath & full hair cut experience, only to be denied at check-in. I suggest that if desire grooming performed by a professional, you should probably look elsewhere.

Randal Fountain 3 years ago

Never had a problem with grooming , she always looks good after her hair cut !!

Nikki 4 years ago

If I could give them a lower score I would. Cammy is VERY RUDE. I had a situation with another groomer who gave me wrong info that resulted in me wasting time and gas. While talking to the groomer Cammy interjected in a nasty and unprofessional manner that she was the lead at the time and stated what the policy stated about being late. I told her to mind her business because i didnt want to talk to anyone so nasty and stated I was talking to the groomer who gave me the wrong info about the policy. She stated what don't you understand you were late and we will not take your dog you rebook or leave. When she said that the way she said it I began to match her nasty enery and tone. How dare someone in a position of customer service talk to customers the way she did. When I filed a complaint with the corporate office she then lied on me as if she never yelled and qas unprofessional i just went in there like a mad woman.....I never bought my dog back I found a groomer that is waaaaaay less expensive and does a better job, petsmart is not the only pet groomer and doesn't even do a great job. I had an emergency where I have to travel out of state and needed my dog washed. I called petsmart