PetSmart Grooming

Danny Cas 2 months ago

Very disappointed with the service at this PetSmart location. At no point during the booking process or in the appointment requirements does it say that you need the serial number for your pet's vaccinations. It only states that you need to bring your pet's vaccination records. This was the second time my grooming appointment for my dog was canceled, and when I finally arrived with all the required documents, they refused to groom her because of a requirement that was never communicated beforehand. I wasted my time driving to the store, only to leave without the service. If the vaccine serial number is required, that information should be clearly stated before customers book or arrive for their appointments. Better communication would prevent a lot of frustration and wasted time.

Lucas Texeira Cella 4 months ago

I took my dog for a bath and haircut at this location and they gave her a bath but completely forgot the haircut. I even have pictures showing her hair was the exact same length before and after I dropped her off. On top of that, I was still charged for both services. I understand this may not happen all the time or with every customer, but when it does happen to you, it's really disappointing and makes you not want to go back. The PetSmart in Salt Lake is much better compared to this one in Orem. I won't be coming back.

Kathryn Corona 4 months ago

We have been taking our standard poodle to Heather here for years. I am picky about the shape of her cut, and the shave of her feet. Heather always delivers a beautiful cut, and our dog is always thrilled to see her!

Allison Smathers a year ago

How they got rid of all of their 1 star reviews to start over is wild. They were TERRIBLE. According to petsmart since my dog is over a certain age limit they cannot hold him for hours and hours. His hair cut is mandatory to only be there for two hours. They did a horrible job. Completely shaved but not even shaving. They had him for over that mandatory time. They were incredible rude to me on the phone and in person. PLEASE don’t go here

teri bylund 4 years ago

We Love PetSmart Groomers! They do an Awesome job buffing Winston’s nails! They don’t over charge like Petco either. Our little guy really likes the people working here too. I’m grateful for the care they take w/my sweet boy bc he doesn’t like getting his front feet done much & his 9 lb frame isn’t so easy to deal with. He tends to lick a lot when he doesn’t want you to touch his feet. Thanks PetSmart we Love You!