PetSmart Grooming

Daniela Roscovan 5 months ago

I finally understand the issue with this grooming salon. They charge extra because they claim my puppy needs “special attention” since they struggle to brush him or cut his nails. After reading other reviews (unfortunately too late), I noticed many customers reporting the same problem. I understand that pets are not always perfect or easy to handle, but that’s exactly why people go to professional groomers. In my experience, this salon does not seem to have groomers who can properly handle normal grooming challenges. The last time I tried to book an appointment, they refused, saying my dog requires a more “professional” groomer and they couldn’t take him during my requested hours (weekends or after 4 PM). What’s confusing is that they had accepted him before without any issue. I do not recommend this grooming salon. I don’t feel it’s safe for animals. A few times my dog came home extremely sleepy, one time I paid for a haircut that wasn’t even done, and another time the haircut looked very poorly done—like an experiment. On top of that, they consistently charged me an extra $10, claiming my small toy poodle “doesn’t listen.” Overall, very disappointing experience.

Fred Z. a year ago

The groomer said i will stop , i will cancel may be 10 times before starting the hair cut. i felt we already decided to stop at middle . i was not surprised she called me 20 min later she , left the hair cut at the middle. acting like she is grooming a tiger instead of the cutest cat in naperville . but i knew she would do it. she probably expected a lamb instead of a cat 🤷🏻‍♂️

jeri colucy Edited 11 months ago

Raven did a very nice job (5 stars) on our Coco but her sister was groomed by another groomer (1 star) and ended up in the Vet Hospital on site for stitches. I'm so upset for my lil girl and the trauma this caused. She has to wear a cone and take meds for 10 days. Sorry PetSmart. Cut was nice but cut was painful!

Noah Jallad a year ago

Horrible service! I stopped by them once and they offered cat grooming and i said thats great i have two cats i will bring them both for grooming, they gave me business card to call and book and an appointment! I been calling for the past 11 days now over 4 times they say they will pass my number to the grooming team and will call me shortly! Nearly two weeks and no one called and i keep on following with them and the last call i made! She was like sorry all appointments will be after Christmas! They kept me waiting for two weeks chasing them with calls! I could of went to a different place if only they had the decency to call the first time and said they don’t have appointments! Such a disappointment and bad service!

Duston Detrick 3 years ago

Pet Salon has Bad service and not a dog friendly staff. We brought our dog Sparkles here for years. Lately, we’ve seen the service level’s drop. We dropped her off today and Corrina was very rude and distant. We picked her up and saw an extra handling fee which we have never seen and were told the nails weren’t able to be done due to our dog moving too much. My gut told me this person wasn’t good with dogs and this proved it, sad she works at a place where that is the population. I asked to have the fee removed and the manager wasn’t happy with the response. Lauren the manager told me it was bad dog behavior and not any issues with their service. I asked for her name and she refused, I guess she forgot it was on their smocks.