PetSmart Grooming

Debbie Carlson a week ago

Jayson Mcqueary 3 months ago

For years, my family has trusted PetSmart with both our previous dog and now our Doberman. Until recently, we had never experienced any issues. Unfortunately, the last two appointments have completely destroyed that trust. During our previous appointment, our dog had a bath scheduled well in advance. When we arrived, we learned that the groomer had simply decided she wasn’t going to perform the service, not because of an emergency or because our dog couldn’t be handled, but because she was tired and didn’t have the time or desire to complete the appointment. What was even more concerning was that she reportedly refused to call us to let us know. We only avoided making a completely wasted 30-minute drive because another employee recognized our family’s last name and insisted that we should be contacted. Had that employee not stepped in, we would have shown up only to be turned away. Thinking that was simply one bad experience, we decided to give PetSmart another chance. Today, June 26, we had another appointment that had been scheduled a week in advance for a bath, nail trim, anal gland expression, and finishing spray. I received a call from a number I didn’t recognize, so I init

Angela Clough a year ago

I always have a great experience bringing my Goldendoodle here for his grooms. It was a challenge when he was a puppy, but they have worked with him so well. Instead of trying to run out the door, he now gets excited to go into the grooming area. He always looks great!

Dave Hendrickson a year ago

Every time I come to the store I have to wait in a line of 5 to 10 people deep with one register open today the requested assistance at register and no one shows up this store has really bad management