PetSmart Grooming

Jen Hibbard 7 months ago

They used to be super good. But then I had to wait 10 minutes to walk into the grooming area because of another person in there. Which is totally fine. But when I walked in and they said hello to me the proceeded to ignore me for another 5 minutes. I walked out, cancelled my appointment and I will not be bringing my dog back there. I worked until 3:30 am and stayed awake to make sure I wouldn’t miss my 10am appointment. I do not enjoy having my time wasted. The staff is just different than it was a year ago. They don’t seem to care as much. I don’t mind waiting at all. I’m a very patient person. But I have zero patience for being blatantly ignored. I did try calling to talk to a manager but I had to take another call while I was on hold. If anyone has any good grooming recommendations for the Bangor area. I’d gladly take any suggestions. Because petsmart it out.

Rose Vassey 2 years ago

Took Australian labradoodle in for grooming. Wanted body short. They scalped him head to toe. Horrible, horrible job!!

Patrick Miles 2 years ago

Great job with the bath and brush!

Ed Conley 2 years ago

My dog, Kasey, is a 12-year-old with a very bad knee. Our regular groomer stopped taking larger dogs, so we had to find a new place. I called Petsmart on Stillwater Ave. in Bangor and were told walk-ins are welcome. They assured me they would be able to handle my old girl without hurting her. We were greeted immediately and told that someone would be right with us. I noticed a lot of happy dogs being groomed and lovingly taken care of. Britni came out to get Kasey and take her to a table to get her nails trimmed. Britni and another person (sorry, I forgot her name) worked together to lift Kasey and take care of her nails. They were done very quickly and did a wonderful job on her nails. We were able to watch everything. The employees were all very professional and friendly. The area was clean and organized. You can tell all the employees love animals. This was such a great experience for us and Kasey. Thank you!!

Mo Moss 4 years ago

Taylor always does a wonderful job and she and Luke are in love. Thank you for Luke's scarf. I didn't notice it until I let him out at home. TbTs so sweet. Love you you. Mo and Luke