PetSmart

Madison Beard 3 months ago

Love taking my dogs to PetSmart for grooming! Yads did an amazing job with them both! They were definitely overwhelmed with a call out today but didn’t let that affect their customer service or the result! So grateful!

Laken Morris 3 months ago

This review is long overdue, but after recently hearing several other negative experiences from this location, I decided it was time to share mine. For context, I own three Belgian Malinois and one German Shepherd. My dogs are groomed every four weeks because they participate in dock diving and live on rural property. They have been groomed regularly for years by multiple groomers without issue. For nearly a year, they’ve been regular clients at Petco in Madera with excellent results. I was gifted a PetSmart grooming package and decided to bring my two easiest dogs. The experience started poorly before my dogs were even touched. There was a groomer named Maddy who was incredibly kind and professional. However, another older Asian lady repeatedly barked orders at her and spoke down to her in front of customers and coworkers. It was uncomfortable, unprofessional, and embarrassing to witness. Maddy ended up grooming my dogs and mentioned that she loved Malinois. As a Malinois owner, that gave me confidence because breed familiarity matters. Unfortunately, it quickly became apparent there was very little actual understanding of the breed. The first dog I brought was my 5-year-old

Sartaj Gill 4 months ago

Felicia is amazing. She is always so patient with our pup. We’ve had many groomers for our poodle and she is by far the best. I genuinely am always thoroughly impressed by her. She is so kind and I know my doggo Moose loves her. Asked for something different and let her get creative, and look at his cute star!!!

teema Jimenez 6 months ago

We are from tulare county , and when we (my mother and I) come to puppy and dog sit for my brother this is where we go for there dog necessities. The customer service is great. We were looking around for a bit and we were stopped by 3 employees 😁. They were very kind and helpful. There is a lot of selections and varieties for pets. It is a very calming environment. The employee at the register was very kind and makes conversation , which I love , because who likes to stand in silent awkwardness 🤪. Overall it is a great place to shop for pets 😀

Peggy A. 6 months ago

Their Grooming salon is a great place. My sweet girl is treated well, and comes out happy. Tuesdays are senior discount days that that's a win-win for me!