PetsHotel Columbia

Anthony Flowers 4 months ago

Ease of use, employees friendly and knowledgeable. Reserve online but can take walk ins. I would call in advance.

Lisanne Landry a year ago

I came in a little while back to ask some questions about the facility because i was thinking of boarding my dog for vacation, but the brunette upfront was super rude. Her name was Alex or Alice. Even the way she talked to her coworkers was nasty. if people are treated like this, I don’t even feel comfortable bringing my dog.

Braxton M a year ago

This is a 6-month review. We left our dog here over Thanksgiving, and since that stay, she has been a different dog. Shortly after the stay, we had to retrain her to go outside. Petsmart doesn't have an outside walking area, so she was trained to go inside. She refuses to wake us up at night if she needs to go. It is not a regular occurrence that she uses the restroom at night but she will not wake us up anymore like she use to. Also, she now is afraid of the dishwasher, I'm not sure how that correlates but that was a new development after we stayed there.

C S Edited 2 years ago

Had a reservation but after 40 min of having to regive the information due to "system" changes, despite verifying it earlier that day only few hours ago. One of the staff members that was sent to take my dog back immediately had an attitude and walked off saying "mobility issues". She came back with a manager of tried to find excuses as to why they would not take my senior dog, who can walk just fine unassisted. The lady with the attitude then stated "the issue is that she poops when they take her out then poops in her area and walks in it and makes a big mess". My response is so your not taking her because she's an inconvenience. The apparent manager claimed they were full and did not want to take senior dogs even after the reservation was confirmed that morning. I am working with corporate and filing a complaint because this is unacceptable. I wasted my time and would never recommend this place to anyone. I also have reason to believe my dog was abused by the same lady that complained about her accident. Her paws were bleeding pretty bad and that never happened before. I believe she stomped on my dogs paws. Update** Corporate contacted me and I was informed they would be gettin

Robert Brown 3 years ago

So my son had an appointment to drop his dog off at the Columbia pets mart hotel. However very unprofessional and I know they did that because my son was young. They try to say his dog didn’t have all of his shots. And because I could go with him to drop him off they wouldn’t take him. After I had to find someone else to watch my sons dog while we go on vacation. They don’t ever have to worry about us anymore we will start early to find another place. O believe me I will be calling back on there next business day. Sorry as workers. I will never use this place ever again unprofessional staff. From calling speaking to the line that does the appointments to the person that handles the check in.