Petco

Phil Barker a month ago

I had to get mice for my sister. They had one guy at the register he helped me get the mice and when we came back there was a long line. I felt bad, sorry folks. I then had to sign a waiver for getting feeder mice I didn’t know that was a process but the register was helpful, so if you go to get feeder mice your going to have to sign a waiver HEADS-UP

Jessica Dreyer 4 months ago

I am absolutely disgusted by what I witnessed at this pet store. There was a visibly distressed rat in one of the enclosures, and it was honestly heartbreaking, borderline unbearable to watch. The animal was clearly suffering, and yet no one seemed to be taking it seriously. We were the second person to alert the associate of the rat! The associate had to page the manager, Amanda, multiple times, and it took her a full 40 minutes to finally come out from the back. By the time she did, her attitude was completely unacceptable; dismissive, careless, and showing zero urgency or compassion for an animal in distress. It was as if the situation didn’t matter at all. This is not just poor customer service, this is a serious failure in basic animal care and responsibility. No living creature should be left in that condition without immediate attention. I have reported this incident to PetCo’s head office because this cannot be ignored. I sincerely hope that rat receives the help it desperately needs and that this store is held accountable for such negligence.

Shawna Gould 5 months ago

The vet clinic is clean and inviting. Friendly atmosphere and caring about pets however not very good on honoring coupons or discounts. I was sent a coupon to use for my first vet visit for an exam. They failed to send it to me the first time and wouldn't use the offer when we inquired. I set up another visit and was sent the coupon for a free exam, finally. We go and I hand them the coupon and they refuse to use it and give me an "I don't know why we didn't apply it, but too late now". No offer to fix it or anything. I get home and call customer service immediately after the visit. They give me the run around and say someone from the Petco store will call you. I tell them I already talked to the people at the vet and now I'm calling you to fix this. No one ever bothered calling me back, it's Sunday this happened Friday afternoon. Obviously this is false advertisement on their part and they never had any intention to honor what they advertised. They do not take care of customer concerns, they don't honor discounts they offer in store nor did they offer anything in place of the discount they refused to honor. It's unfortunate, I thought I found a better clinic and I was wrong. I wil

Nicole Grace 5 months ago

Dr. Stoeker, Chris, and Bobbie have always done a phenomenal job with my cat and his care. They have been with him since day 1 and I greatly appreciate how kind and gentle they are with him. All procedures and prices are clearly explained beforehand, very transparent about everything. This team truly cares about the animals they see on a daily basis so I do not mind the 30 min drive because Bagel and I feel very comfortable coming here! Thank you so very much for everything you do! :)

Marcia Reesink 7 months ago

This is a very clean and nice store! All the staff are extremely friendly. Most recently I was at the store in the evening. I assume it was the night manager who helped me. ( A Lady ) She gave me many good ideas regarding food for my dog, which I did purchase. I was interested in setting up an aquarium again and she made sure that I had everything I needed. I love this store and don’t bother to go to any competitors!