Petco

McKinley Edwards a month ago

This location does not have any staff at checkout. There is not a self-service machine. The last 8 times I’ve been I had to scream for an associate to come to the front. This is a great place for those individuals not wishing to checkout or in need of food and can’t afford it. They simply don’t care here.

D S W 2 months ago

Five stars for Petco! The staff is always friendly, knowledgeable, and genuinely helpful. I never feel rushed when I’m shopping, and they’re always willing to answer questions and offer advice about products for my cats, Priscilla and Elvis. One visit really stood out when I was trying to get my cats used to walking on a harness. The staff recommended the type of vest I should try, explained how to put it on them, and gave me advice on how to slowly get them comfortable wearing it. That was incredibly helpful and exactly the kind of customer service I appreciate. They also have a very good selection of products for both cats and dogs, and I can usually find what I’m looking for. I’m also guilty of showing up fairly close to closing sometimes, and I have never felt like anyone was trying to rush me out the door. Everyone remains pleasant, patient, and helpful. It’s always a good shopping experience, and I really appreciate having knowledgeable people there who seem to genuinely care about pets and their customers. Definitely five stars!

Keeyah 2 months ago

I love that Petco offers coupons but it’s not even worth it when you visit and no one is trying to help you or explain things thoroughly. My cat has been having urinary issues so we took him to the vet and our vet said we’ll have to start him on Hills Urinary CD dry food. So today we went to Petco to pick some up. When we get to the front, a young cashier asks if I have a “subscription card” I said no but I have an account with you all and I have an email where it says I’ll get $15 off anything over $50+ ( I had $30+ in my cart outside of the $40+ urinary food ) she said okay. After scanning everything and then scanning my coupon she states “yea.. I’m still going to need a subscription card from you” im confused because i already mentioned I don’t have one and she’s not offering any other options.. so I say “can you not just use my number? I already stated I donot have a subscription card.” She says “okay.” types my number in and then calls her manager. Doesn’t tell me what’s going on just stares at me. I ask if everything’s okay and she says her manager will be here shortly. When the manager arrives she states “I’m sorry ma’am you’re going to need a prescription from your vet t

Kyle Reynolds 4 months ago

Kyler and Olivia have always been great. I used to go here daily because of my dogs prescription diet. The new manager (red head- can’t remember her name) has always been wonderful. My low star rating is for the tremendously rude groomer: I had gone in three different times to just get my dogs nails clipped and every time it was a different excuse. She was so incredibly rude I wouldn’t even trust her to touch my dogs. I have not been back since and will not set forth in that store. You lost yourself a customer

Dashdorj Myagmarsuren 6 months ago

I tried making a purchase at Petco today using the petco credit card. However, the two receptionist at the front desk refused to let me pay it using my credit card. The female receptionist didn't seem to know how to use the system, but the male receptionist simply refused to let me use my credit card since it would be extra work for him. I was able to before, but because of these two, I weren't able to today. I am very disappointed and angry. Petco should ensure that their workers are capable and well trained. Petco shame on you.