Petco

Vicki Luttrell 2 months ago

Dolly had her first clipping today, she did fantastic, Victoria did a fantastic, and I mistakenly didn't leave her a tip I'll get her double next time, Thank you Victoria 😊

Bonnie Johnson 3 months ago

This was our first grooming there. I just needed Teddy's face cleaned up. He looked like a shaggy dog. Now he looks great. Great job Victoria. We'll be back. 😊

R & D 3 months ago

This is my 4th time coming here and it's been a hit or miss. But due to this experience I give it a one star overall. Paid full price for a bath and extra de-shed, like usual. However, I think they forgot the "de-shed" part because while driving home with the windows down her fur got EVERYWHERE. When she got home I inspected her. She smelt like wet dog and, her nails, again, were not trimmed. (I've called about this issue before but no one reached back out). Her under belly was matted as if she wasn't dried all the way. Worst part is - they nicked her neck while trimming her and didn't say anything about it to my hubs at checkout. She swung away from me as I was trying to pet her and as she turned to the side I saw the wound. She overall was agitated and acted traumatized from the experience. My poor dog :'( I brushed her out for about 5 minutes when she got home, which is all she allowed me to do. (Attaching photo). Lastly, I have a newborn in the house. I wanted the space to remain clean but now I have loose fur everywhere. Not sure if anyone else understands but just booking this appointment took a lot of time & effort. Now Im dealing with this aftermath, it's been a headache.

Sheila Beck 4 months ago

I visited the Petco In Lees Summit, MO (# 01603) a week ago and was happy the dog food I was looking for was in stock. Also, cashier was nice and friendly. I plan to shop there more often instead of online.

princess armstrong 9 months ago

I arrived approximately an hour and a half early for my dog’s scheduled appointment after calling ahead to confirm that early drop-off was acceptable. I waited at the grooming counter for about 5 minutes, no one acknowledged my presence or indicated that they would assist me with a simple hand gesture. They clearly seen me, but continued to engage in the conversation amongst themselves which felt uncomfortable and unprofessional. After waiting nearly two and a half hours following drop-off, I received a call to inform me that my dog could not be groomed due to skin irritation. I then requested that only his face be trimmed, particularly since the concern was related to hot clippers, but this request was also declined without a clear explanation. The lack of communication throughout this process only reinforced my initial impression that there was little willingness to assist. Additionally, Tiffany a manager I spoke to over the phone would benefit from further training in customer service and active listening skills, as communication during our interaction was poor. When I arrived, I asked to speak with the manager on duty, I was directed to Adrien. Unfortunately, the interaction