Petco Grooming

Teej N Edited 6 months ago

They turned me away after accepting my appointment and driving all the way out there. I understand refusing to groom my dog because he has a heart murmur, But the fact that it’s an option that you can check on the form prior to the appointment, and they still accept it and don’t tell you until you drive all the way there is ridiculous. Petco will never get a cent of my money ever again. Also, the appointment was scheduled for 8 o’clock, and none of the employees showed up to the store until 805. Edit: Cool story bro, doesn't change the fact that you guys waited until the customer got there before reading their appointment information just to turn them away. I have contacted my vet, who has given me the okay to groom him, and have secured an appointment with Bark Avenue.

Keziah Love 6 months ago

It was okay , I have a xs teacup yorkie online the cut says 40 then at check out it says 64 and then leaving petco it’s 80 dollars lol cute but just not worth it they charge extra for using they soap for the wash lol & extra sneaky fees that I just don’t like . I won’t be returning ,

SC 8 months ago

First and foremost, every interaction we have had with ANY groomer at the Petco in Pittsford has been incredible. Everyone is so welcoming and kind and it is easy to see they absolutely love animals. That being said, Alexis is our girl. Truly such a sweetheart, and my rescue pup adores her. Alexis takes such care and pride in her work - it shows with how she handles the dogs both verbally and physically. Our sweet pup looks so healthy and clean after. Alexis is just amazing. Thank you so much for taking such great care of our Lemi Lou 💜

Marcia Krebs a year ago

I was able to get my dog in quickly. Groomer was excellent with him. She did a great job on his cut. Friendly service. I am so happy that grooming services are back at my local PetCo.

Bre-Anna Michele J. 2 years ago

This was my third time using the grooming service at the Pittsford Petco in Rochester, NY, since bringing my Cavapoo puppy home in late March 2024. The first visit was fine, it was her first grooming after receiving her vaccinations & although she was matted, she was returned with a low cut & some shaping to her face & tail. A couple months later, we returned with her coat in better condition, & although it was said that over an inch of fur was taken off, she did not look like much had been cut. Since her last grooming left her fur pretty long, she was needing an appointment sooner than previously. It was disappointing to see that there was no availability within a 3-week time frame as I had travel upcoming. For this reason, I booked her grooming for Friday, 8/16, following our return & by this time, her coat had acquired some mats, similar to her first grooming session. I patiently awaited her Friday appointment to wake up & be notified that it was canceled due to the ENTIRE grooming staff being urgently out of office on a Friday. I was instructed to call at opening the following day or reschedule online. Increasingly frustrated, I checked the app to find an early morning appointm