Petco Grooming

Amy Ivey 3 months ago

Communication was not there. First time going and was told that if there was an issue during would be called. Appointment was 8am and groomer was not there. Was told would need to wait for her. Waited then was told groomers running late and was checked in by someone else. I Brought 2 dogs in. One large dog got all her treatments done but had a large patch missing from her tail. The other smaller dog was only given a bath. Was told by groomer that she couldn’t do any other service on her because she was not cooperative. I was charged for all of her services. The whole pickup process was not easy. Was told I would receive text when done. Had to go check at check in desk 2 times until I seen their paperwork on desk. Check in attendant at desk was rude. When asked how much I needed to pay laughed at me and said you don’t pay here. I Go to cashier stands to pay. Then go back to check in. Attendant says hold on and asks another groomer about dogs. Comes back and says you will need to wait on your groomer so they can get your dogs and they need to talk to you. Waited on groomer again come out and says small dog was able to receive bath. No other explanation. I will not be back. Was not tr

Karen 4 months ago

The grommers are very good however if you use website to book appointment and choose what you want it will automatically change you go to pickup example I booked for $62.00 + $5.99when I went to pay they had added additional $10.00 on each dog. so called brush out fee my dog and shaved down no need to brush. I disagreeed with but had to pay the extra amount It's not right or fair update your website so this doesn't happen. This is the second time they have done to me. When I called to talk with manager they are no available.

Lisa Dixon 7 months ago

My first time at PETCO Norman: I was watching a friend's daughter and we had been at Petsmart to go look at animals. Afterwards, we came to PETCO to look at their animals. My oldest daughter had brought in our newly adopted Bernedoodle for his first grooming at PETCO earlier that day, so when we got there, we had asked what time they thought they might start on our dog so we could get a glimpse of his grooming before I had to take her back home. We walked around the store looking at all of the animals and greeting owners that brought their dogs in for grooming. She had picked out a dog treat for our dog and we went over to the counter to let her see our dog for a few minutes before purchasing it and heading out. The lady grooming her was visibly upset about something and she was talking loudly to her fellow groomers. At some point, one of them came out and said that he would be done in an hour or so. I said, okay thank you. We are just watching for a min. She said okay, sometimes people rush them to get done. I said, oh no. We just wanted to watch a bit. Then a few min later, another groomer came out to talk to me, not knowing someone else had already come out to talk to me. She s

pargol karami 8 months ago

I wish i could give them a 0! I took my two dogs to get groomed. They always get groomed by Tina but since Tina is on leave I booked an appointment with Bailly. They bathed and after the bath one of my dogs didn't like Bailly for some reason and apparently bit her. she is 9 years old and has never had this problem with any other groomer. They called me to come get them! It's funny that they didn't even try to groom my other dog ​​because they thought she would bite too. The unacceptable part is that they said I should pay for the bath, when the bath was not the service I wanted, and if they couldn't provide the full service I shouldn't have to pay for the part they wanted to do. On top of all this, the behavior of the person named Heater was extremely unprofessional, aggressive and rude. she has no right to tell me whether I have the right to return to a store that doesn't belong to her. Although I moved both the veterinary service and the grooming to a much better and more professional place. petco is the worse place to take your babies to.

B DeLong Edited 6 months ago

Thomas has groomed my blind 81# Standard Poodle several times now. She comes home looking good and, more importantly, she is not agitated. I have her nails ground down with a Dremel so they don’t split and he does a good job with that as well. Yesterday’s grooming was for my 19# miniature poodle. Unfortunately I was allowed to book online on a day when Thomas had way too many dogs. I wish the online app would be able to take that into consideration. As a result, my dog spent more than 4 hrs and 15 minutes at Petco and it was priced almost as much as my 79# standard poodle’s grooming which doesn’t seem fair.