Petco Grooming

Alex Alvarado 4 months ago

This was my first experience with the Kent location for grooming services. Staff was not very friendly or welcoming. When we picked up our boy we were asked to pay first, I’ve used petco grooming for years and we have never been asked to pay before seeing our pets or getting them back (could be a new policy , not sure). We paid and went back to get our pup and he had poop on his butt and pee on his leg. So disappointed and will not return. I’ve gone to Puyallup in the past and have always had amazing experiences & the staff is so friendly there. Skip out on this location.

Sherrie Fox 4 months ago

Groomers are very patient and friendly. My dogs live going to see their favorite groomer Ali because she genuinely loves her clients.

Mayank Sharma 4 months ago

NEVER bring your dog here for grooming. Alarming that I heard dogs crying like crazy these past couple times. I’ve been bringing my Samoyed to this Petco grooming salon for the last 3 years probably 10–12 visits total but today was by far the worst customer experience I’ve had. My dog has always been a little anxious during drop-off. He shakes for a few minutes in the beginning, then settles down and completes grooming just fine. This has NEVER been an issue before, and the salon staff themselves acknowledged they recognized him and had groomed him multiple times in the past. I’ve also appreciated the staff’s work by always giving them 25-30% in tips. However, we were turned away after arriving for the appointment because they suddenly decided he was “too anxious.” (Apparently HE WAS ONE GROOMING SESSION AWAY FROM A FREE ONE). What made the situation frustrating was not just the rejection, but the inconsistency and attitude. There were other visibly anxious dogs in the salon barking and shaking that were still accepted, yet my dog was denied service. If this salon has changed its policy or no longer wants to groom anxious dogs, that should be communicated clearly BEFORE customers

Ajay Prakash 5 months ago

This is not a customer friendly location. Terrible customer experience this morning. No value of customer time and energy. Booked grooming for our dog 4 days in advance and showed up today. The said they couldn't take our pet because we listed his condition with mild arthritis, and Petco had accepted our dog with the same condition before, multiple times as his condition is really mild. What's more concerning is they waited for us to show up at the store, no email or text or phone call by the store that they couldn't honor the appointment. They just left a note in our file so we would be told once we show up. Also if Petco policy is to not accept dogs with conditions, why did the website let us go through with making the appointment when we checked the box with arthritis? This is not a customer friendly location.

Tammy Mcknight a year ago

Ann in the best! She does a great job, I don't use anyone else. There is a Petco closer to my home, but I go to Kent just for his VIP treatment. Bently likes her!