Petco

Karina Rosa 2 months ago

I cannot recommend Nicky enough! After having a disappointing grooming experience at another location, I was honestly nervous about taking Brady to be groomed again. From the moment we came back to Nicky at the Metro location (we had moved away and she wasnt close anymore) she completely changed that. She was kind, patient, professional, and treated Brady like he was her own. Not only did Brady come home looking absolutely amazing, but it was clear that his comfort and well-being were her top priorities. The level of care, attention to detail, and genuine love she has for the dogs she grooms truly sets her apart. The experience was so exceptional that I will gladly continue making the 35-minute drive every single time Brady needs grooming. Finding someone you can completely trust with your pet is priceless, and Nicky has earned a lifelong customer. Thank you for turning what had become a stressful experience into one we actually look forward to.

Joseph 3 months ago

Needed new dog food for my elderly dog. (specialty diet) had a very long list of approved food from the vet and a very large overwhelming section of dog food. Overwhelmed, I asked a staff member working in fish department for help. They didn’t hesitate, understood my anxiety about what to choose and why, and calmly helped me make my choice. My dogs are 13 and have eaten the same thing since they came home. Thank you.

Myasol Sanchez 5 months ago

I went to buy food for my dog and cat this morning, it was going to total to about 90 dollars. When I got to the cashier, Jennifer recommended me the auto shipping so I could save money. She was kind and very helpful while helping me set up my account. She always has a good attitude and willingness to help customers. The store is tidy as always, and the customer service is amazing too!

Kayla S 6 months ago

This location has the worst customer service in grooming, my dog went for only a bath. I had to call for my dog after 4hrs because I wasn’t contacted & there was 2 numbers on file. Then when I got her she left with dandruff that she has never experienced. Her groom here before that was great all around Sarah groomed her then. After I called to complain the grooming Manager Ashley ended up hanging up in my face & I had to call & speak with the store manager Dana. That conversation was civil & I got the information I originally callled for. Weeks later I went to reschedule my dogs appointment at another location & was told from them my dog was referred out. This was done by the midtown location & they did not communicate that. I called & spoke to a manager Issac & he was great also Crystal is also great but the 2nd time speaking with Dana she demonstrated exactly the type of customer service I had been receiving from Grooming & also hung up in my face. Calls with Issac & Dana were recorded on my end & you can just hear the difference in customer service. I suggest if you have to go here stay from grooming and having to deal with store management because they lack professionalism.

Kyle Floyd 7 months ago

I called ahead of time to make sure they had snakes and they checked the whole store for me and got the pricing for me very positive and friendly the whole time as soon as I got there, the woman remembered me on the phone. She was very nice and not be got her manager. Her manager came over very quickly walked me to the back where they were holding the brand new snakes that they had they let my daughter hold each snake to check out to see which one she wanted and my daughter was very pleased and happy. It was a beautiful and magic magical experience. The whole store was clean. The people were nice very inviting atmosphere and people.