Petco

Sarah Melancon Edited 3 months ago

Horrible. Tried to book my first grooming session and they wouldn't take my dog because I told them he had ONE calming treat the night before. Basically at the 24 hour mark. They said they could not take my dog because of ONE calming treat he had over 18 hours ago. This should be clearer on the website when booking or as an extra reminder. I spent 30 minutes in traffic to get here and took time off work and then spent an extra 30 min getting back home. I understand the company has policies but it should have been more clear when booking. Now I have to scramble to find someone else to groom my dog.

Maryrose 3 months ago

We are more than satisfied with puppy training. Annie, the trainer, is friendly and very knowledgeable. She explains the lessons, shows us, and lets us practice with our puppy. Annie also is very patient especially because we ask her lots of questions!

Ken Moss 4 months ago

Took both of our dogs in for a walk in nail buff/trim and were told that they didn’t have time to accommodate this even though we called the store about 20 minutes prior and they said otherwise. Both dogs ended up getting their nails trimmed, albeit the work was very quick and sloppy (nails were not trimmed evenly, some not even at all it appeared.) The groomer is not totally at fault, she explained that something came up and she was by herself with a lot of dogs and was clearly overwhelmed. The real issue here lies with the grooming “manager” who just sat at the desk or stood around while his only groomer was clearly scrambling around and stressed out. This manager seemed completely incompetent and uninterested in helping out his team member, we will definitely not be coming back to this horribly run store.

J Farr 5 months ago

Really?Like this petco, even though it's about a twenty minute drive from where I live. For starters, they actually have windows up by the cash register. It is a larger store than the one in cool springs. So they have a lot more stock. I went in to buy a specific brand of catnip Meowijuanna that my cat loves. My local store in cool springs doesn't carry it. Unfortunately theres been a package redesign. I had trouble finding the specific flavor I usually buy. I thought it was out of stock and picked an alternative. As I was finishing my shopping, an employee named Kieran came up to me with the correct item. He had gone through more than 50 tubes to find the one I was looking for. Really appreciated his help in going above and beyond. The option I had picked in the same brand my cat would not have liked nearly as much...

Haley Krueger 8 months ago

My dog, Kinney, has gone here for grooming for several years now and the staff is so kind and they do a great job. When we went today, Kinney caught her claw on the crate and cracked her nail a little bit. They treated it and called me right away and even offered to pay for her to go to the vet if I wanted to have it checked out. I really appreciated how they handled the situation and it instilled my trust in them.