Petcetera

Joseph 5 months ago

This business must never read their reviews or they would've fired that old grumpy guy who always complains. He looks like he barely cares about his life in general, so not sure how you expect customers to have a good experience. Please go to Southern Paws, way better staff and much better selection.

Jacquelynne Ocaña 5 months ago

I have never met a more grumpy unfriendly shopkeeper in New Orleans. He complained about 'doing everything for the owners and working 7 days a week'. Had a stack of collars and leashes in my hand but the guy was so dismissive and arrogant I left them on the counter and walked out. It's such a shame because it's a beautiful little shop. But why would I want to bring that energy home to my beautiful little fur baby? Owners need to reevaluate their one staff. The place was empty for a reason.

Morgan Nalty 5 months ago

I would give zero stars if I could. My dog went in to get groomed and when I went to pick her up, the groomer had mentioned that he 'may have gotten soap in her eyes.' My dogs eyes are extremely red and she is severely uncomfortable. Thankfully, she was able to see the vet today where we have found that she has ulcers in both eyes! Wish the groomer would have just said 'yes I got soap in her eyes' instead of the 'I don't know.' I will say he did feel bad and wanted to check up on her, but now my sweet dog is in pain. Another groomer bites the dust!

Maia Dooley 7 months ago

I had one of the most shockingly rude retail experiences of my life this afternoon at Petcetera on Magazine Street. I walked in simply looking to buy some treats for my cats. As soon as I entered, I politely asked the cashier if he could point me toward the cat items. Anyone who owns cats knows that many “gourmet” pet boutiques heavily cater to dogs and often carry very limited options for cats, so I wanted to save time. Instead of offering assistance, he rudely gestured around the store and told me that “stuff is all over” and that I would just have to look. He then claimed that dog toys, collars, and treats were also meant for cats — which is simply not accurate. Cat owners know there are important differences in sizing, safety, and dietary needs. His dismissive attitude was condescending and completely unhelpful. After wandering around, I found a measly selection: a few treats and one can of cat food. The limited inventory alone was disappointing, but the service was far worse. When I brought my items to the counter, I stood there for nearly five minutes waiting to be checked out. The cashier was not helping another customer — he was sitting at the computer, playing around a

Sinny T. 9 months ago

I felt compelled to share my outstanding grooming experience with my Golden Doodle. At 17 months old, my standard-sized dog has had various grooming sessions, but this one was truly exceptional. During our visits to New Orleans, we had the pleasure of working with Jermaine, who demonstrated remarkable skill and professionalism. The haircut was beautifully executed, and I was particularly impressed by how relaxed my dog appeared after the process. Additionally, the pricing was very reasonable for the high quality of service provided. I wholeheartedly recommend Jermaine and look forward to returning for future grooming sessions. -