Pet Food Express

Gabriela Zambrano 4 months ago

I came here while my car was being serviced across the street to restock on litter. I’ve been to majority of the petfood locations in the east bay but the customer service I received from the guy working here was so terrible and condescending. He really has no customer service skills and left me feeling like I did something wrong for not buying the right litter or scooper… lol just overall terrible manners and I hope he works on that and learns to be a more genuine, kind person than what my experience was.

K Chiok a year ago

I brought my dog to their self dog wash service all the times. The dog shower area was pristine and clean. However, I was astonished to find out just the opposite the last time I was there. The shower area was dirty and moldy. Mind you this is not just one particular shower tub. The shampoo selection was also not working. What happen, PFExp? These pictures were taken before I gave my dog a wash.

Ellen Higgins 2 years ago

While entering this gorgeous pet store in Albany, CA., we were asked, by a beautiful girl, Asatta, could she be of help, absolutely, yes! We needed a name tag for our Beagle, Bailey Boo & every other place between pre buying, limited styles &having to operate the machine ourselves, it seemed we’d arrived at the right place with the most fun jovial employee. She accomplished the task in no time and directed our attention to a display of 75% off toys, yey for Bailey! While we were there we saw dogs & customers enter, & it was one such pups Birthday… a celebration, treat ensued. We had so much fun & this is exactly where I like to spend my money, terrific atmosphere, Asatta & others clearly loved their jobs & why would we shop anywhere else? Well Done!

Amanda Jung Edited 4 years ago

For anyone who takes the time to read this story I urge you to PLEASE never shop at the Albany ‘Pet Food Express’ location or to do business with ‘Pet Food Express’ again. Please also remember that they are connected to Amazon as well. I purchased a new dog food brand from this location that is almost exclusively available through ‘Pet Food Express’ at the recommendation of my veterinarian. The first one and half weeks of feeding the new food to my dogs went well. However, the new batch of food that I purchased over the weekend at the Albany ‘Pet Food Express’ location left two of my dogs extremely ill to the point where they had to be rushed to the ER for treatment of symptoms which included bloody diarrhea, vomiting, lethargy, loss of appetite and labored breathing. My older dog has currently gone into what the vet believe to be renal failure and it is unknown whether she will pull through after what the vets claim to be caused from “ingesting a toxin or bacteria” in the new food that was purchased from the Albany ‘Pet Food Express.’ That said, my review is in no way related to the specific product that I purchased as I have been in direct contact with the manufacturer of t

Sylvie White 8 years ago

I come here for the self service dog wash. Clean and spacious with big windows looking out at the street. Friendly staff.