Pet Evolution - Mill Creek, WA - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim

Lewis Manville 2 months ago

The grooming staff at this location is absolutely outstanding. They are knowledgeable, compassionate, patient, and genuinely care about both the pets and their owners. Every interaction with the grooming team has been professional, and it’s obvious they take great pride in their work. They consistently go above and beyond to provide excellent care, and they are the reason I continue to return. Unfortunately, the same cannot be said for the store management. It is incredibly frustrating that the store manager is seemingly never available or on-site. I’ve made multiple attempts to speak with a manager, both by phone and by visiting at different times of the day, without success. When management has been involved, they have not been helpful (If you ask Tim/Tom a question he runs to Sarah Anne the Grooming Manager)and have demonstrated a lack of knowledge regarding store operations and customer concerns. Just go straight to Sarah Anne for any concerns, her level of knowledge, professionalism and customer service is second to none! The grooming team deserves five stars for the exceptional service they provide. I only hope the company’s leadership addresses the lack of visible, respons

Ty Burns 2 months ago

They do a great job here. We been coming here for about a year for dog washes and nail trims. All the staff we have worked with are very friendly. It shows they care about their jobs. We will continue coming as long as prices don’t go up anymore. Our wash has gone up in prices so we’re down to just doing nail trims for now but it’s defiantly the best place we have gone!

Sui 2 months ago

Every staff I’ve met there has been lovely. The place is very clean. I go in for the self service dog wash. They have different types of ramps to accommodate my xlarge tripod dog. I do wish their leash in the bath was a little longer as my dog is a bit tall and it tugs at her neck a little bit if she’s not super close to the wall. I just try to go when they are less busy and no other dogs are there so I don’t have to use the leash. All in all love this place. Obligatory dog pics

Tami L 4 months ago

I took my old girl Flirt in at 14 years old for her first professional grooming with my friend Nena. She had a build up of thick old dog undercoat that I was having a hard time removing. She was so excited to see Nena went I took her in. I had a full grooming package with a groom, trim and bath with a blowout to follow. Flirt came out with a beautiful trim and her undercoat was completely brushed out… her coat was so soft and fluffy. She was happy and everyone in the shop had loved on too! I’ve now book my other Mimi Aussie for next week. I love how friendly the staff is and how beautifully Flirt came out… she clearly love her spa day! Thank you again Nena! I will recommend your services in a heartbeat!

Kathryn Thornton 4 months ago

We brought our dog to Evolution in search of a groomer for our 10-year-old Briard who was overgrown and matted. I was as nervous as a first time kindergarten mama on the first day of school and was guilt-ridden because I’d not properly attended to her coat. Nena was amazing, and took wonderful care of or “puppy” who did really well throughout. Thomas (manager?) was in the store and was very positive, loves his work, and was so knowledgeable. Pet Evolution for the win. We’ll be back!!