Paw Pals Inc. Franklin

Laryssa S Edited 11 months ago

This used to be our absolute favorite place for nearly 4 years. Then at the end of last year, I boarded my dog for a week. When I picked her up, her eye was crusted shut and clearly something was very wrong. I asked the staff and they weren't aware of any incidents, and it turned out my dog had a scratch/ puncture wound to her eye that occurred while she was boarded. The vet and specialist we went to both said it looked like a small sharp object. I understand accidents happen - but I tried to get in touch with the owners several times, and was never able to speak to a manager or the owner which is extremely disappointing. It was like they had no care that an incident occurred in their care. My dog has had to see eye specialists because of this, and now has a large permanent scar on her eye. Luckily, she still has her eye, but the lack of response from Paw Pals after being an extremely faithful client for years is really sad. I think about it often, which is why I felt the need to right this review a year later. If the owner isn't concerned about an incident that occurred at their facility, it's extremely concerning to me. Therefore, I would not recommend Paw Pals for this reaso

Jessica Cayce a year ago

We boarded our precious moo moo for a whole week while we were gone to Arizona. They took great care of her and let me call every day to check on her! The staff really care about what they do and it shows! I would recommend paw pals for boarding or daycare! Your baby will not be locked in a cage all day, and you don't have to pay extra for walks or play time! It's a great price for all you receive! And your baby will have the best time playing all day and making friends!

Kevin Hyman 2 years ago

I think this is my first google review, after picking up my pup yesterday, I just felt compelled to compliment the kind folks who took care of my new girl. I have been a customer for over 10 years, but haven’t been since losing my previous dog. My new puppy finally had her last round of shots and her energy was a little too much to handle daily, so I thought I would re-visit day care. I’ll post pics of her third day - the staff introduced her to the pack, gave me feedback on how she is doing, and generally just have been awesome. One staff member remembered me from my previous dog and asked about him (by name) when I told him that my last dog had died he genuinely teared up (then I did.) These folks genuinely care about dogs. The results have been awesome for an older couple who after three months of having our new pup, needed a break! Pics are when I picked her up yesterday (first pick) and before I could get out of the parking lot after her playing all day (second pic) If your going to kennel your dog or daycare, I think its the best hands down. Reading other reviews - if you take your dog to a dog park and the dogs play, things can happen. Having the dogs supervised, l

Shelby Haviland Hames 3 years ago

My dog stayed with them for 2 weeks while I went out of the country and he had the time of his life. I was so nervous about leaving him alone that long but this place was amazing. Highly recommend!

J Shay 3 years ago

Our first time to bring our four legged kid with us on a trip. We were hesitant at first, but the reviews were enough to reach out. The phone call sealed the deal. Our Aussie absolutely loved the day care. What really sold us was watching the other families drop off their fur babies. These pups ran in and was ready for their stay. The pups excitement was all we needed to see. Our Gordee stayed 2 days and apparently had more fun than he could stand. He was so ready for a nap each afternoon when we picked him up from daycare. We'll definitely be traveling with our buddy when we come to the Nashville area so he can stay with Paw Pals.