Mobile Pet Grooming

AARON WILLIAMS a month ago

Canceling a appointment three days before the scheduled date—when it was booked a full month in advance—is completely unacceptable. I am moving out of the country in 10 days, and leaving my cat without proper grooming right before an international move has created a massive, unnecessary headache during an already stressful time. The excuse provided was that my cat was "aggressive" during his previous visit. My cat is 20 years old, ancient, and completely incapable of showing aggression. He is the most chill cat I’ve ever seen. I was present during his last appointment to assist, and he was completely fine. If there was any friction whatsoever during his handling, it was entirely due to the groomer’s lack of care and incompetence, not the animal. To drop a long-standing reservation at the last minute with such a flimsy, baseless excuse shows zero respect for clients' time or animal well-being. Save yourself the stress and take your pets to a professional team that actually knows how to handle gentle older animals and honors their commitments.

y a month ago

Choose someone else. My Australian shepherd was cut so low it will take months to grow out. I asked for a puppy cut, which basically means trimming the guard hairs. Google it. The groomer took 5 hours and tried to say it was all the undercoat. Turns out she used scissors all over. Plus, he smelled like smoke when he was done. And I just noticed his nails haven't been trimmed. They said they'd follow-up with me. They haven't. So fair warning, choose someone else.

Keisha Burton 4 months ago

I had a very disappointing and upsetting experience with this mobile dog grooming services. My Dog Adonis was groomed by Ms.Hermani ,after my dog’s grooming appointment, I noticed an injury caused by the clippers that later became infected. I had to take my dog to the vet, where he was prescribed steroids and antibiotics, costing me over $200 in medications and treatment. What made this situation even worse was the way the company handled it. When I reached out to inform them about the injury and my concerns, they completely disregarded the matter and attempted to lie about how the injury happened instead of taking accountability for their mistake. As a pet owner, I trusted them to care for my dog safely, and they failed to do so. Accidents can happen, but honesty, professionalism, and concern for the animal should come first. Unfortunately, that was not my experience here. I would not recommend this service to anyone who values their pet’s safety and proper customer care.

Labrisa Hall 4 months ago

OVERPRICED, POOR QUALITY. NO STARS. Wasted 240.00. Long story short I have 2 dogs which usually takes groomer at minimum 2hours to cut wash and blow dry. She took less than an hour to complete both dogs that’s red flag #1. The cut was ok but I’ve seen better work.. it looked like a rush but that’s not the real issue. I had a new groomer today red flag#2 #3 presentation of her self was in question (looked like she just rolled out of bed) bonnet and pjs mixed match socks with slides. #3 I put my face to the dog and smelled the same corn chip odor that they originally had. I questioned if they bathed the dog she said yes. I know for a fact they weren’t washed they smelled so bad and then they claimed to have switched shampoos due to complaints from other customers.. I’m not one of the customers who have complained so why switch up my regiment. I can see a clear difference when my dogs has been washed/blow dryed.. both dogs fur still heavy with filth and stitch. I’m currently looking for new groomer they refused to rectify the issue. I refuse to use them again. They are very inconsiderate of customer satisfaction. If u use them request TERRANCE. best groomer they have.

Samantha Cox 10 months ago

DO NOT TAKE YOUR MEDIUM TO LARGE DOGS HERE!! they are okay with small dogs but do not take your large fur babies here!!! i have a leonberger which has very long hair and i told the tech Alora to match his top to the sides because the sides were shorter than the top and to clean him up… how do we get to completely shaving his whole body down to a inch long??? these techs have no clue what they’re doing. I have a small dog less than 20 pounds and she was able to complete his service without a problem but then complained my other dog was to large and “forgot” to cut his feet or clean his ears?? i then contacted the tech to understand what happened and she was unprofessional and put all the blame on me that she didn’t understand i explained 3 times how i wanted my dogs haircut and got him back like this. then proceeded to explain that he is a double coated dog and shouldn’t be cut how she cut his hair THEN WHY WOULD YOU CUT HIS HAIR LIKE THAT???? Taking this as a learning lesson, not all grooming places know how to take care of our fur babies. and do not expect a refund for the bad the services….. PLEASE DO NOT TAKE YOUR LARGE DOG HERE!!!