Massage Envy

Heather Walker 7 months ago

Please beware! Their practices seem very predatory and deceptive. My mother was convinced to sign a contract for a "wellness package" that she didn't understand and didn't know they would keep charging her. They had no problem charging her for over 2 years without any activity on the account without even a single call or contact attempt to remind her she has massages she can use. When we tried to fix it and asked for details about how these "credits" could be used and how it could be cancelled, they only gave us half the information, causing her to be charged more. Apparently they want you to come in sick as well because when she was sick and called to cancel, she was not only charged the full price, she was charged a "premium" on top of that. It was so handy that they kept her credit card on hand so they could automatically apply these charges too! DO NOT go by anything told to you verbally. We were told to cancel by XYZ date to avoid another month. When she tried cancelling a full week prior to that, she was told she missed the 10 day window prior so she would be charged for 1 more month. Our experience was horrible and I do not recommend ANYONE sign a contract with the

Kat L 9 months ago

Be aware of their cancellation policy. I made an appointment for my birthday day of and plans changed to hang out with family. They charged me full price for not being able to make it

eminemily87 9 months ago

Jay is AMAZING, so Is Josue if you want DEEP muscle work done. Jay cleared many knots that have been with me for years! I really enjoy my time here. AHHH

Mikey Isabelle a year ago

Went here because my brother got me a gift card for here, the massage I got was nice but that's not the reason for the 1 star. After the massage they automatically started trying to put me on their monthly schedule, I said no I don't have money for that (I'm a stay at home mom with no income I rely on my family) the woman working the desk talked me into their membership because the first month was free. She said because I lived more than 30 miles from the location that I could cancel any time and still use any massages I had left over within 60 days of cancelling. I figured I had a little bit saved up and I'd use that for the month after my free one then cancel (because they said I COULD). They called me over the weekend because my card declined (my fault forgot to try and cancel it before they charged me a second time) and said I could talk to a manager or assistant manager about cancelling after Labor Day. Assistant manager called me today and basically said I couldn't cancel at all because I hadn't finished the full 12 months of the contract I made with them. Tried explaining to her that I live more than 30 miles away so I was told I could cancel anytime and she said that it onl

Megan Schmidt a year ago

I had a prenatal massage appointment. The experience was okay overall, but I left feeling disappointed. I arrived early as requested to fill out paperwork, but instead of letting me complete it myself, the receptionist rushed through the questions and skipped over the details of where I wanted focus or the type of pressure I preferred. I was hoping for a relaxing massage, but it turned out to be more of a deep tissue. I did mention to the therapist that my hips were hurting, but he only spent maybe two minutes on that area. I didn’t speak up during the massage, so that’s on me, but I ended up very sore afterward. The appointment was also scheduled for 7:00, but I didn’t get into the room until about 7:15, and the massage didn’t start until after 7:20. It ended right at 8:00, so it felt shorter and rushed. If an appointment starts late, I feel there should be an apology and the option to extend the session to make up for the lost time. Overall, it wasn’t a terrible experience, but it didn’t feel as relaxing or as attentive as I had hoped.