Le Pet Spa

camelia motoc 3 months ago

I had a very unpleasant experience while dropping off a dog for a scheduled grooming appointment. I am the dog’s walker and was instructed by the owner to bring him in at 1:30 PM. When I arrived and provided the dog’s name, the employee at the front desk insisted the appointment was at 2:00 PM and immediately became confrontational. Despite me simply following the instructions given by the pet owner, I was told that she would call the owner and report that I had an “attitude.” This was both unprofessional and unnecessary. After contacting the owner, it was confirmed that the appointment was in fact scheduled for 1:30 PM, meaning the confusion was due to an error on the salon’s end. Instead of acknowledging the mistake, I was treated disrespectfully and threatened with a complaint to the client. As someone providing a service for the pet owner, I found this behavior completely inappropriate. Everyone makes mistakes, but the way customers and pet care professionals are treated matters. I hope management addresses the professionalism of the front desk staff so others do not have a similar experience.

Amanda Chong 5 months ago

The groomer was very attentive and took time to listen to what we wanted in the haircut and asked many follow up questions. We mainly didn’t want the undercoat to be cut since poms are double coated. Our pom was de-matted and he now has really beautiful fur!

Alayna Liddiard 5 months ago

Amazing groomers. My pup always comes out looking amazing. I can never get him as soft and fluffy as they do. Even after we moved away we still make the trip down because they do such an excellent job.

Deseree Muraglia 2 years ago

we came into town and did not have time before we left to stiffen up Ferdinand or long-haired Chihuahua. Judy and her team were more than our groomer at home. They took in Ferdinand and took such great care of him. We had the pleasure of assistance shopping for our other animals and Ferdinand in her beautiful pet shop full of eclectic goodies. We are grateful for their time and service hands-down wonderful beautiful people.

Renee Dg 3 years ago

Le Pet Spa has injured my dog & made him bleed several times during his hair cuts. They just care about taking your money and then razing your dog down to the bone. They don’t want to take the time to actually demat your dog or comb through their hair, they will gaslight you and make you believe you’re being cruel if you suggest they demat first and then give a haircut. the real reason they don’t want to demat is cuz it’s too much work and takes too much time (Mong ended up spilling the beans on this & Judy tried to cover up). They don’t care about your dog, just on maximizing their profits and making more money. They manipulate you into believing that using a razor to take all the fur off your dog is cuz they care about not hurting him. But the irony is they actually ended up injuring him & making him bleed not once but on several occasions!! Do NOT take your fur baby here… there are far better and more ethical groomers who will not lie to you and then injure your dog. Never going back here again and have asked several friends to refrain as well!!