Firehouse Pet Resort Round Rock

Augustino Fisher 3 months ago

Not allowing a late pickup option is criminal. I’d be willing to pay a fee. This place will essentially kidnap your dog if you’re late because of something out of your control.

Kaylee Cabello a year ago

I have used Firehouse vet for almost 4 years exclusively and have boarded my first dog here several time with no issues. I just picked up both of my dogs after a 1 night stay and my 2nd dog was absolutely soaked in urine all the way up his legs and on his stomach. When we asked about it, it was brushed off as “you didn’t order a bath” what?????? We never got a call or anything about him peeing all over himself in the kennel. This also had to have been multiple episodes based on the look of him. That just does not feel like a reasonable response. We will never EVER board our dogs here again. And I should’ve looked at the multiple reviews concerning them leaving peoples pet in urine or feces.

Pamela DuPont 3 years ago

I really wanted to love this place since I use the vet services and am happy with that. However, my pup came home damp and smelling like urine and I was charged $45 dollars for a nail trim! That is more than it costs for daycare! I should have been told what the cost would be ahead of time if you're going to charge outrageous prices like that for a nail trim. I will take responsibility for not asking though and just assuming it would be like every other boarding facility I've taken my pups to. The most I've ever been charged for a nail trim is between $15-25. That was very disappointing. Not to mention the fact that I had to bathe him when I got home because of the urine smell. Other boarding facilities that I have been pleased with usually wipe down your pet before they release them to you. I did give 3 stars though because my pup seemed happy when I picked him up and the staff seemed friendly enough. I just think there needs to be some changes implemented before I say I would bring my pup back here again for daycare or boarding.

Whitney Spence 3 years ago

I've been going to Firehouse for a few years now, I'm not sure what took me so long to add a review. I absolutely LOVE their team. I was taking my newly adopted kitty, Tapi, to them and was trying to diagnose what was wrong with her, and it turned out she had cancer. It is a horrific phone call to receive, but it is so comforting to know the doctors cared about her. When we came in to help her pass, Dr. Moreman and Dr. Davies were both there and their words were beyond comforting. The vet tech, I'm so sorry I forgot her name, stayed with us the whole time as well. Though it was challenging, it was so much easier to go through. Then our corgi recently was diagnosed with IVDD and we had the wonderful help of Dr. Garza to help us fully understand what was happening and how to help her through it. She then recommended acupuncture with Dr. Tran and we saw a difference in her healing after every appointment. They saw all of my tears and were extremely comforting. I have seen most of their vets and I can tell you with my whole heart that I absolutely trust them with my pets. ❤️

Tom Elliott 4 years ago

We are in Austin on vacation with our pups, we wanted to do a few things that were not pet friendly so we needed to find a doggie daycare. The Firehouse pet resort was definitely a great choice. Everyone there was awesome, they gave our pups the attention they needed (and a little extra!) Would highly recommend them to anyone in need of care for their fur babies.