Boston Dog Company

Garrett Schwartz a year ago

I was a long-time user of the Wilmington location. I have nothing but good things to say about the staff there, they treated our dog with great affection. The organization, however, is extremely unprofessional and I urge caution if you're thinking of sending your dog here. The Wilmington location closed today on 0 days notice due to lease issues, and as of yesterday the staff were assured the location was staying open, despite an unscheduled closure last week due to the same issues. To my understanding, they found out today that they were out of a job, with no advance notice. I strongly recommend avoiding any of the Boston Dog Company locations if this is how they run their business. It's not worth getting your dog used to coming to a daycare that could close at literally any time. In hindsight, I looked further into their 'awards' from US Pet Review, and found that USPR appears to be nothing more than a blog that exists only to give awards to Boston Dog Company. I see no evidence to suggest that it is a real industry magazine, or that it has any objectivity. Again, if you are looking for a dog daycare, I recommend looking elsewhere.

Jake Rother 6 years ago

Convenient locations and most staff seemed solid and caring however, other staff members seemed indifferent or not caring at all about dogs. Charged me $40 for 2 hours when the hourly sign clearly stated otherwise. Was told dogs were taken on walks and outside often however, upon picking my dogs up they clearly hadn't been out at all as they rushed to the nearest tree to pee as soon as possible. No pictures or updates on dogs and you can't even call the individual locations to get updates? We have been to various dog daycare places around the country with our 2 dogs. This has been our worst experience yet, will be looking elsewhere.

Rob Winter 7 years ago

We used Boston Dog for daycare for almost a year, and their boarding service once. This was our experience: - No information given when we picked up our dog each day. No reports on behavior, or photos - They advertise being next to the park, and that each dog receives walks every day. I know for a fact that most dogs use the restroom in their play area, and are not taken outside - No training, whatsoever. Training is advertised here; however it was never offered - After a year, our dog had an “incident” and was “no longer welcome”, we tried and failed to receive a single report on what happened, and were denied any photo or video of the incident - During boarding, received zero updates or information whatsoever - Over one year, we saw the staff turn over 100% three times - The only positive here is the convenient location.

Alexander Brown 8 years ago

Great daycare but sub-par rules, our dog passed all of their socialization tests but we were required to bring her 4 times a month. So after moving and getting new jobs, we missed a couple times so they said we had to make the missed visits up next month! They are too strict.

Kevin Lin 11 years ago

I have used Boston Dog Company for months now, and my 1 year old hound LOVES it there. The staff is AMAZING and whenever I have any questions about food, exercise or even my dogs health they are always there to answer my questions. Vader my dog goes to daycare about 4 days a week and loves to play with all of the other dogs whether big or small. The play area is very well monitored and there is always someone in the pen with them, staff is always interacting with them, and adjusting to make sure that none of the dogs get hurt. I would highly recommend this day care to anyone who is looking for a safe, reliable place to send they're dog during the day. Like I said the staff is great they are all extremely knowledgeable about foods, treats, toys, vitamins and supplements, as well as many other products that they carry in store. They have a great selection of high quality food for both dogs and cats. They also offer boarding, and are extremely fairly priced. Staff here is great, they listen, answer all of your questions, and take pride in making sure all of the dogs are well taken care of