Aunt Donna's Grooming

Sherry R Edited a month ago

First I want to say if Riley was running this grooming facility, it probably would not be empty all of the time. Secondly, neither of my dogs bite. About a month ago, I took both of my pups in for nail trims. Sadly, Sean was the only one there and he was extremely grouchy which seems to be his normal behavior according to the reviews that I read after the fact. He did one of my pups who is elderly and is easy to handle. My other pup has always been easy to handle even though she is young and active. Sean appeared to be scared of her before he had her on his table, a small 10 lb dog. He had no patience and put something around her neck which is a first for either of my pups and best I can recall he did not do that with my other pup. Also, if he was so scared of her then she shouldn't be grooming and obviously it never crossed his mind to put a muzzle on her if he was so frightened. However, I would have done the same thing that I ended up doing and told him to leave her alone. She obviously sensed his fear and bad attitude and she started bucking like horses do. I went over and offered to hold her and he screamed at me because I was not holding her correctly and when I asked h

Jim E Mac Millan 4 months ago

This review isn’t about the quality of the grooming, but rather the poor customer service that ensures we won’t be returning. We brought our one-year-old Shetland Sheepdog for her first grooming. The employee, Sean, was dismissive from the start. He refused to take our emergency contact or vet information, saying it wasn’t important, and seemed entirely indifferent when we explained how we wanted her coat cut. The real issue occurred at pickup. When we asked to see our dog before paying—simply to check the work and ask for adjustments if necessary—Sean came out and told us it was “insulting” that we wanted to look at her first. As a business owner, I know how critical customer retention is. Bringing a pet to the groomer should be a pleasant experience, but Sean’s terrible communication and lack of people skills guaranteed we will never bring our dog back here.

Pamela Spearman 10 months ago

Shawn/Sean is an amazing groomer. Being a first time customer, I had initially taken our cat, “Sophie” in for a nail clipping about a month ago. Shawn was very friendly and cordial and since my wife and I had just moved to the area we decided that when Sophie would need a complete grooming, this would be the place. Now when we had our cat groomed at different groomers, we would drop her off, get a call about 2-3 hours later, so I was surprised when I expected to drop her off only to be asked to stay. And I was extremely glad I did. Shawn educated and informed me of the benefits in staying and providing a hands on experience during the grooming process. I can’t imagine what a cat feels when they are dropped off at a groomer, but the calming effect it had on our cat was overwhelming and believe me I could go on and on regarding the visit to Aunt Donna’s and the knowledge I left with regarding the differences of being present and just dropping off. Shawn is a cat whisperer. I recommend him to all cat owners! Customer for my cats life. D and P.

Cisco Garcia 11 months ago

•••PLEASE AVOID this grooming company••• I have taken my dogs here once before and I suspected a lack of patience and condescending behavior from dog groomer, Sean. Recently, we scheduled to have two dogs groomed. One was there for nails only and the other was a full groom. We left our Phoenix home to arrive in their Mesa location. While driving there, we get a call from Sean at exactly 8 am demanding to know where are we, and he was advised we were about 1.5 miles away, about 2 minutes out. We arrive, I have one of two dogs in hand and he demands to start with the other. He looked rude and when he ordered me, it was clear he refused to move forward as arranged by phone. Also I noticed one of my dogs wet their dog seat when arrived there. feel they suffered from abuse there by Sean. Just STAY AWAY.

Callie B 2 years ago

Brought my 2 cats here to get groomed/ nails trimmed by John and I love how they look. I did a lions cut but kept the tail unshaved. They look so cute and the price was very decent for two cats. I will continue to go to John to get them groomed. He really takes good care of them.